United States Military Academy West Point Selects BlackBeltHelp's 24x7 IT Help Desk & LMS Support

CHICAGO - April 29, 2020 - PRLog -- The United States Military Academy at West Point has selected BlackBeltHelp as its 24x7 IT Help Desk provider. BlackBeltHelp will provide high-quality help desk services to the West Point cadets and instructors to remove barriers to learning. Through this engagement, BlackBeltHelp's service desk will be deployed for the end-users of the university to optimize their existing IT infrastructure and service improvement. The exceptional customer service by BlackBeltHelp will fulfill their objective of providing round-the-clock assistance and timely resolutions to their end-users while reducing costs and improving satisfaction.

Scope of Support for United States Military Academy:

• Network Connectivity
• Productivity Applications
• Antivirus/ Security Utilities
• Learning Management Systems
• Operating System Support
• Office 365
• Password Reset
• Classroom Technology Emergency Management

Why BlackBelthelp 24x7 Technology Help Desk Support:

• Higher Education Focus (200+ Higher Education Clients) indicated their familiarity with Higher Education culture and Relationship Management Skills
• Ability to support the entire learning ecosystem, including 24x7 OneStop Support, Learning Management System and Tech support
• Flexibility to provide call overflow support during fall and spring semester beginning
• Cost-Effective Solution – 40% less expensive than any other vendor
• End User Satisfaction – 24x7 support with multi-modality i.e. Call, Email, Chat, Web forms
• Business Continuity – Internal Knowledgebase created by BlackBeltHelp aids business continuity and sound training for existing staff

Visit our website: https://www.blackbelthelp.com