Elision Announced to Achieve High BCP for Its Call Center Clients

AHMEDABAD, India - April 10, 2020 - PRLog -- Elision Technologies Pvt. Ltd is a leading IT company which offers unified communication solutions. DialShree is one of the solutions offered by the company to offer unified communication to its customers.  DialShree is a call center solution offered by Elision. According to the company, there are hundreds of users who use this call center software to run different campaigns. Recently, the spokesperson of the company announced that more than 80% of its customers have taken the benefit of BCP (Business Continuity Process).

The VoIP engineers of the company work rapidly to achieve this high success rate to offer BCP to the call center customers of the company. The BCP program offered by the company covers all technical aspects of setting up a complete remote call center.

"We have an add-on, namely, Remote Agent. This add-on is developed to let users of our proprietary call center solution, DialShree work from home. In the existing scenarios, as we are dealing with the continuously increasing cases of COVID 19 which is a disease spread by the world novel Coronavirus, more and more call centers and other companies as well are shifting remote. In some countries like India, this is the only option left because the government has announced long lockdowns. In this case, businesses need to keep working. We are helping our customers to achieve this by offering a remote call center software under our Business Continuity Program", shared spokesperson of the company.

As per the shared details, the company has different options for the call centers to implement BCP for their team. The call center can choose any model out of three based on the need and prerequisites. In two approaches, the call center agents get access to all the features available in this call center solution while in the last option, they can only attend calls and cannot take the benefit of features available in the system.

As per the shared details, already 80% of customers of Elision are already shifted remote and the company is taking care of other requests that are coming. The company has also announced to offer this service to the prospective customers who want to shift their call centers remote.

About Elision Technologies Pvt. Ltd

It is an IT company which has been catering to its customers for more than 12 years now. The company offers the best in the industry services to its customers all across the globe. DialShree is one of the most renowned products of the company. To know about DialShree: omnichannel call center software, please visit https://www.elisiontec.com/contact-center-solution