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Follow on Google News | City College of San Francisco Awards 24x7 IT & OneStop Student Services RFP to BlackBeltHelpBy: BlackBeltHelp Our partner institutions have also seen how the right OneStop model drives increased retention, completion, and student satisfaction rates. The 'Never Closed' Virtual OneStop model delivers: • Ability to serve both distance and presence-based students with a highly personalized experience • 24x7 support by operating more efficiently • Immediate resolution of Admissions, Registration, Financial Aid, Student Accounts, and other student inquiries • 90% of student satisfaction rates by resolving student service inquiries in one interaction • Personalized online self-help tools and apps • Proactive "nudging" to students via text, voicemail, and phone to enable specific calls to action The scope of support includes (but not limited to): 1. Financial Aid: • Applying for Financial Aid • Eligibility & Missing Documents • Applications selected for Verification • Account Status • Award Amounts • Support with different types of State & Federal Financial Aid (Grants, Scholarships, Loans, Work-Study) 2. Admissions/Enrollments • Application Process • Admission Status & Change in Student Information • Information on Fee Payment • Semester Important Dates • Medical Information • Class/ Course Registration • Enrollment Priorities & Graduation Applications • Petition Status 3. IT/ LMS: • Network Connectivity • Productivity Applications • Antivirus/Security Utilities • Learning Management Systems • Deliver cost-effective services • Operating System Support • Emails • Password Resets Why BlackBelthelp 24x7 Technology Help Desk Support • Higher Education Focus (200+ Higher Education Clients) indicated their familiarity with Higher Education culture and Relationship Management Skills • Ability to support the entire learning ecosystem, including 24x7 OneStop Support, Learning Management System and Tech support • Flexibility to provide call overflow support during fall and spring semester beginning • Cost-Effective Solution – 40% less expensive than any other vendor • End-User Satisfaction – 24x7 support with multi-modality i.e. Call, Email, Chat, Web forms • Business Continuity – Internal Knowledgebase created by BlackBeltHelp aids business continuity and sound training for existing staff Learn more about products and services: https://www.blackbelthelp.com/ End
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