Covid-19 Requires Us To Communicate More Clearly, Credibly & Politely, Says Dr. Gary S. Goodman
When we lose one of our senses, we rely on others to compensate. When labor forces are suddenly required to operate remotely, "Communications need to offset the losses," says the best-selling author of Crystal Clear Communication.
When we lose one of our senses, such as sight or touch, we rely on the others to compensate.
In the same vein, when businesses are being shuttered and labor forces are suddenly required to operate remotely, "communications need to improve to offset the losses," says Dr. Gary S. Goodman.
Goodman holds a PhD from the Annenberg School For Communication & Journalism at The University of Southern California, where he also taught. President of Customersatisfaction.com and Negotiationschool.com, his client list reads like a Who's Who of the Fortune 500 and he is a frequent expert guest on CNBC and worldwide media.
Flaws that could be overlooked when working next to each other in open offices or cubes are now conspicuous, and harmful to business recovery efforts, he says.
For instance, our listening skill, an everyday weakness for most folks, is being stress-tested, Goodman says. Body language has been routinely relied on in the office to reinforce and clarify verbal shortcomings, and without having the whole person in front of us to interpret, misunderstandings can easily sidetrack us and confuse.
We also need to scale back our overly dramatic Twitter Talk, Goodman says. This is especially curt, cute, or cryptic language that conveys harmful emotions while arousing resentments.
One of the recent examples of this is labeling COVID- as the "Chinese Virus." This introduces needless blame, while hurting domestic and international cooperation.
"Instead of clarifying and contributing, it does the opposite, muddying the collective conversation and weakening our resolve to cooperate across populations,"
"One positive trend I am noticing in recent encounters is a new civility and politeness among people, where youths are volunteering their places in supermarket lines to more vulnerable elders," Goodman says.
Goodman's Crystal Clear Communication:
Goodman can be reached for comment at: firstname.lastname@example.org or at: (818) 970-GARY (4279)
Dr. Gary S. Goodman
Page Updated Last on: Mar 18, 2020