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Vincent Bove Health Center at Jefferson's Ferry Receives 2020 Customer Experience Award
Recognized by Pinnacle Quality Insight in Multiple Categories
By: Jefferson's Ferry
Bob Caulfield, President and CEO of Jefferson's Ferry, stated, "this validation from our residents is a testament to the dedication of our entire team and to our commitment of providing extraordinary care in a respectful and dignified environment."
Throughout its 19-year history of serving the community, Jefferson's Ferry has consistently placed the individual needs of residents first. The Vincent Bove Health Center is rated 5-stars by The Centers for Medicare and Medicaid Services, and in 2019 was named a "Best Of" nursing home by U.S. News & World Report.
From the results of the interviews, Vincent Bove Health Center qualified for a Customer Experience Award™ in 11 service areas: Overall Satisfaction, Nursing Care, Cleanliness, Individual Needs, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Admission Process, and Overall Customer Experience.
By qualifying for the Pinnacle Customer Experience Award™, Jefferson's Ferry has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to reflect each resident's experience accurately.
Jefferson's Ferry is an award-winning, wellness-focused life plan community – the first on Long Island – inspiring those 62 years-old and better to live retirement their way. Apartment and cottage homes are available, along with onsite medical services, assisted living, short- and long-term rehabilitation and memory care services.
This summer, Jefferson's Ferry will break ground on a multi-million expansion project that will include additional residential apartment homes, a modern and fully equipped fitness, wellness and rehabilitation center, and a new memory care building. A new marketplace café, bistro-bar and destination dining room with alternating types of cuisines, and other enhanced services and amenities will cater to both current and future residents. Visit www.jeffersonsferry.org or call 631-253-7950 for more information. Jefferson's Ferry is located at One Jefferson Ferry Drive.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.