Consilium Software Announces its Most Significant New Release of UniDashboard™
Interactive dashboards and analytics add value to every aspect of contact center reporting
By: Consilium Software Inc
Users can now adjust threshold settings using the KPI Builder, configure visual and sound alerts for thresholds, create user-specific wallboards which can be saved to user profiles, and there is an innovative use of widgets which creates a customizable workspace that is clean and efficient. Users, therefore, spend less time analyzing data and more time acting on it.
"Contact centers have so much going on, and there are a myriad KPIs and metrics to monitor, making it difficult for managers and management to stay on top of things," said Pramod Ratwani, Founder and CEO of Consilium Software. "With this new release of UniDashboard™
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA).
For more information, please visit: https://www.consiliuminc.com
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