Sybron reduce Sales Order Processing time to 10 seconds with inSTREAM™
Sybron's commitment to their customers meant they were seeking an automated solution and turned to Celaton to enable them to drive efficiencies into their sales order processing whilst continuing to provide exceptional service to their customers and partners. George Mason, Head of Business Development at Sybron commented "One of our biggest USP's is our company ethos and dedication to the customer. We have a very personable approach and pride ourselves on building strong working-partner relationships with clients. When considering automating our processes, it was very important for us not to lose that personal touch. inSTREAM™ enables us to retain our connection with our customers whilst still improving processing times and maintaining compliance."
Intelligent Sales Order Processing
Celaton's Intelligent Document Processing platform, inSTREAM, comprises multiple technologies, including Machine Learning, OCR and Natural Language Processing and was deployed by Sybron to automate the repetitive and manually intensive tasks involved with processing sales orders. In the short time since inSTREAM was implemented, it has already delivered significant benefits to Sybron including a reduction of processing time to an average of 10 seconds per order, minimisation of order errors and a 50% time saving per day for the Sales Team who are now able to focus on more rewarding and higher-value tasks such as building customer relationships.
Celaton continue to work closely with Sybron on their Digital Transformation Journey ensuring processes are continually optimised and even greater efficiencies are realised across the business.
To find out more about the Intelligent Process Automation benefits Sybron achieved through their use of inSTREAM, follow the link below to download the full case study.
Chinia Green, Marketing Manager