RMAPORTAL releases Multi-Language Product Returns Automation software update
A leading product returns automation provider released yet another innovative feature that will benefit old and new subscribers to its ecommerce returns software, particularly those dealing with international customers.
February 2020, RMAPORTAL – a leading product returns automation provider released yet another innovative feature that will benefit old and new subscribers to its ecommerce returns software, particularly those dealing with international customers.
The new feature gives companies running the product returns automation the ability to present their customers with different versions of their returns management website, each version with its own separate language verbiage.
What was the motivation for the Multi-Language feature?
Companies with international customers are stymied by language barrier, especially if the transactions between the them and their customers require multiple steps to complete. Even front-end ecommerce stores offer multiple language capability, it is even more helpful and necessary in the reverse logistics side. That is the case with resolving product returns, it requires a series of back-and-forth interaction between the company (as the seller) and the customer.
In product returns automation, it is very important that the customer understands the requirements of getting their return request to be granted by the seller. A simple mistake in the series of action items tend to hinder an otherwise quick resolution of the request.
One of the main reasons for common and simple mistakes is caused by language barrier when dealing with multi-national customers. Even if mistakes are not happening, a language barrier slows down the process. Sellers and customers can overcome this obstacle if they communicate in the same language, preferably a language that is native to the customer. The returns process is an inconvenience in itself, a language barrier will only make it worse. That is why softwares that deal with customer support, like an ecommerce returns software, must have the ability to offer customers with a version of the tool in their native or preferred language.
How many languages are supported by RMAPORTAL?
Simplest answer is ALL (to name a few: Arabic, Armenian, Chinese, Cyrillic, Dutch, English, French, German, Italian, Korean, Russian, Spanish, Turkish, etc.). Since it uses Unicode Standard its system supports all the world's languages.
If you are a company that sells and handles product returns for international customers, then RMAPORTAL's product returns automation with its multi-language support will enhance your interaction with customers. Start using our returns-management-
RMAPORTAL is a leading product returns management software serving small, medium and enterprise level companies. Visit the official website at https://rmaportal.com.
Page Updated Last on: Feb 21, 2020