Why Hosted IVR Solution is So Prominent To Your Business?

The Interactive Voice Response (IVR) system helps businesses to improve the delivery of customer service, allowing them to connect with local agents and to take advantage of self-service options.
DELHI, India - Jan. 15, 2020 - PRLog -- The firms are able to choose from two broad categories of IVR systems-IVR on-site and Hosted IVR. The IVR on-site allows companies to set up IT systems on-site and to employ specialists to handle it further.

Many companies are using cloud-based Hosted IVR solutions to enhance the production of call center operators and the overall experience of their customers. But matching the features of the IVR system hosted to the exact needs of the business communication is always important for the client.

·         Predefined Interactive Options

·         Call Routing

·         Call Recording

·         Call Analytics

·         Welcome Messages

·         Music on Hold

·         Intuitive Dashboard
The Hosted IVR solutions enable businesses to replace human receptionists with virtual or automated receptionists. Each time a customer calls the business; he/she can avail of relevant information or solve simple problems using a set of predefined interactive options.

The interactive options enable businesses to deliver customer service by replacing live agents with auto-receptionists. The auto-receptionists further have the capability to route the call to the right agent or department.

How to set up a Cloud IVR in minutes

One of the most common CloudConnect use cases is interactive voice response (IVR) systems. To those without start, the user is prompted to enter keyboard messages in a sequence of recorded messages on a voice call. Where the user is prompted for keypad inputs.  You know, "press 1 to speak to customer service".

Free Cloud Telephony Services for Your Startup

CloudConnect Communications launches a big bang as CloudConnect UC Services introduces its new Cloud-based Voice Communication System for Cloud Telephony For Startup to register for the same. Start-ups can use their Hosted IVR (interactive voice response) cloud telephony service without charge in a limited plan for 15 days. Without the need for human intervention, IVR Solutions allow automatic detection, segmentation, and routing of calls to the right department. Callers can communicate with the right agents in no time by means of clear messages and directions, reducing costs of call centers, eliminating mistakes and maximizing contact quality. For those interested in just a few steps, this offer may be used online immediately.

It can be offered for 15 days and for users interested in the full range of these cloud telephony services is not an obligatory free trial.


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