oran maron GEUESTBOOK Case Study
Imagen you are checking in to a hotel, after a short visit to the check in clerk, you get a key and find your way to your room.
Imagen you are checking in to a hotel, after a short visit to the check in clerk, you get a key and find your way to your room. If you are lucky there will be a bell boy that will assist you with the language and take you to your room. Those 3 minutes walk always filled with excitement and fear "I hope they gave me a good room…"
Imagen that two minutes after you opened your room, you get a WhatsApp message from the hotel, asking if you are happy from the check in process and your room. If there is anything else the hotel can do for you. More towels, restaurant reservation, Massage at the hotel SPA, send you a digital room service menu.
Imagine that instead of feeling disappointment from your room size your entire stay, you write back a feedback that you are un happy with the room floor or size and someone from the hotel is calling you immediately suggesting you a better room and dinner on the house as compensation.
Imagine you are getting back to the hotel after a long shopping day, enter the room and after two minutes you get a welcome back message with an offer to get a massage at the hotel spa with a 50% discount. Its like someone is reading your mind there.
Now imagine that you are the work at the hotel reception. You are used to listen to unhappy customers, complaining about their rooms, size, smell, floor. The conversation over the counter is stressing. What if all the complains and aggravation can be passed automatically via single platform and the return call will me made while the guest is still at his room?
Imagine you are managing the Spa at the hotel and one of the guests suddenly canceled a massage treatment. You have an available masseuse with nothing to do. What if the system will now that the treatment was canceled and immediately send the potential guests a discounted treatment to fill the lost hour.
Learn more at www.guestbook.com
Maron, Senior board member at Guestbook.
Page Updated Last on: Dec 29, 2019