Follow on Google News News By Tag Industry News News By Place Country(s) Industry News
Follow on Google News | Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center SolutionKelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia.
By: Sytel Limited "As we look to the future," said Kelly Operations Director Yury Efrosinin, "we need the flexibility to respond to the ever growing challenges and opportunities for growth and diversification in this dynamic market place. Sytel gives us that flexibility." With software installed on servers in Nizhny Novgorod connecting to agents in Moscow, Smolensk and St. Petersburg, Kelly's personnel services require effective balancing of all inbound and outbound traffic. "Sytel's automated blending enables this," said Mr. Efrosinin. "It allows us to adapt quickly to business needs, managing our resources in the most cost-effective way, and getting the best value from our agents' time." "The agility of the Sytel hosted solution enables us to respond quickly to our daily challenges," Kelly develops and uses its own specialist CRM systems. "Integrating Sytel with our CRM systems has been quick and easy," commented Mr. Efrosinin, "because Sytel expose a clean, clear and comprehensive API set. This gives us a robust integration that we can extend as the business requires." Sytel CEO Michael McKinlay commented "We are delighted to be responding to Kelly's challenging needs. Their growth plans are no longer held back by technology. Sytel's software lets them expand and customise easily, adding new functionality, integrating with other applications as they need and having the capacity to easily add new contact center locations whenever and wherever they need. Expansion and adaptability are in our software's DNA." Sales Contact: Ken Brompton, Sales Director, Russia & CIS, kenb@sytel.com Contact: Jamie Stewart Marketing Manager Sytel Limited 1 Cromwell Court,New St, Aylesbury HP20 2PB, UK +44 1296 381200 jamies@sytel.com http://www.sytel.com End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|