Consilium Shapes the Future of Enterprise UC and CC Provisioning with New UniCloud Release
Consilium Software announces UniCloud 6.5 for new-generation provisioning automation that aligns with broader IT initiatives
By: Consilium Software Inc
High on the agenda of large enterprise contact centers was their need to automate repetitive and routine tasks, such as all the provisioning that happens across multiple collaboration platforms when an agent or back-office user joins or leaves. Customer IT managers wanted such routine tasks to be done on demand, in a couple of clicks, not by relying on creating tickets with their managed service providers.
Senior IT leaders will appreciate how the turn-key features of UniCloud™ align with broader IT initiatives, such as digital transformation – provisioning is completed in seconds using the new Quick Provisioning Profiles, compared to several minutes when doing manual provisioning across multiple collaboration products and UC clusters. From a security and risk management perspective, the role-based access feature provides granular control over permissions, limiting potentially unauthorized or inadvertent transactions. End-user self-care portals alleviate the load on IT service desks and allow engineers to focus on more strategic or higher-priority tasks, and enables organizations to scale without adding IT human resources all the time.
"With its unified portal for UC and contact center provisioning, multi-tenancy and single-pane-
"Companies are realizing that they need to differentiate themselves in today's software-driven world, and to do that they need trusted partners with the software that helps them what their competition isn't."
As before, all UniCloud™ functions are available through REST API functions in addition to the standard UI. Integration with Microsoft Active Directory, HR and ITSM systems allows end-to-end cycles for onboarding and offboarding of employees and/or agents to be automated for improved SLAs. Besides large enterprises, service providers use Consilium UniCloud™ for cloud fulfillment, multi-tenancy and service automation in their (UCaaS) and (CCaaS) offerings. UniCloud™
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Page Updated Last on: Dec 03, 2019