Elision Announced to Offer Zoho Desk Integration with VICIDial and DialShree

Elision announced that the company will offer integration of Zoho Desk with DialShree and VICIDial call center solutions.
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NEW CITY, N.Y. - Nov. 8, 2019 - PRLog -- Elision Technolab LLP is a leading IT company. The company has announced to offer integration of Zoho Desk with its proprietary call center solution, namely, DialShree and open source call center software, called, VICIDial.

As per the shared details, in the recent past, the company has performed integration of Zoho Desk and DialShree: Call Center Software to make these two systems work in a harmony. The company is now willing to offer this service to its all customers that use its proprietary call center software, DialShree.

Once the integration is performed the users of these two systems can have access to the following features:

·         Availability of a button of Zoho Desk in the call center software so the Zoho Desk system can be opened with a single click in the call center solution.

·         Fields can be mapped from the call center dialer to Zoho CRM and Zoho Desk and vice verse

·         Allowing agents to open a support ticket in the Zoho Desk by filling in the details or form within the call center solution.

As per the shared details, the agents will see a form within the call center solution. By filling in this form, they can raise a support ticket in the Zoho Desk system. The company can also add the required features to edit the support ticket during or after the call with the customer.

"There are many companies that provide technical support or other types of customer support. Generally, they use a call center solution to run calling campaigns to get in touch with the customers about the support tickets and they use a help desk ticketing solution to raise a ticket. Zoho Desk is one of the widely used help desk ticketing solutions. Thus, we started offering the Zoho Desk Call Center Integration. We integrate Zoho Desk ticketing solution with our own proprietary call center solution.

About Elision Technolab LLP

It is an IT company based in Ahmedabad, Gujarat, India. The company offers a wide array of services and solutions to furnish businesses and enterprises with unified communication solutions. Some of the popular products offered by the company are DialShree: call center software, multi tenant IP PBX solution, etc. The company also offers services such as integration of the CRM solution, Zoho Desk, social media, WhatsApp, etc. with the call center software. To know more about its call center solution, visit https://www.elisiontec.com/contact-center-solution/

Elision TechnoLab LLP
Tags:Call Center Software
Location:New City - New York - United States
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