New Article for Professionals on How to Deal with Adverse Publicity on Facebook
Businesses and professionals cannot ignore Facebook as a marketing platform. A new blog article explains how to handle negative comments & feedback on Facebook.
By: EyeOnReputation, LLC
The online reputation management company EyeOnReputation has set up a Blog with articles on how to improve a Professional's Online Reputation. The newest article provides guidance on negativity on Facebook. See https://eyeonreputation.com/
Brands do not find any form of a barrier when it comes to communicating with their audiences. "This is precisely why Facebook is considered to be a simple and friendly medium for connecting with their clients with plenty of ways to promote their brands," explains Kim Nagata, operations manager at the online reputation company EyeOnReputation.
As the saying goes "with the good, comes the bad," Facebook is not all rainbows and butterflies. One of the problems that brands face is negative feedback from Facebook users. Unfortunately, not many brands are aware of how to handle the hate and negativity on their Facebook posts. By not handling it smartly, they can end up putting a dent in their image and losing precious customers.
To keep your brand's image intact and your valuable consumers closer, here are some clever ways on how to deal with negativity on Facebook.
For example, many brands are tempted to remove negative comments from their Facebook posts. However, you should never do this. If you remove hateful comments from an unsatisfied customer, they will come back, probably angrier and more irritated.
*** EyeOnReputation provides Online Reputation Management for Professionals such as Attorneys and Medical Doctors. EyeOnReputation is based in Bethesda, Maryland.