When "Just a Bit Different" Makes Things Perfect"
By: HARTING India
Modifications such as customer preferences in printing and color changes to the placement of customer logos or slight mechanical post-processing. Based on the 5-step model defined in this issue, the second step at HARTING is the modification of a product. We speak of modification whenever a developed product is individualized by processes.In contrast to this, new development is defined as that which is effected as soon as a broader investment in a tool is required.
Against the background of the manufacture of customisable housings, the digital processes must, as a consequence, also include the positioning of the desired modification. Hence it must be possible for the customer, via a front end, to independently initiate the process digitally. The basic prerequisite for enabling this step, however, is the implementation of a system that independently performs an automated assessment of the technical requirements of the housing based on the development guidelines. For example, the system must ensure that e.g. adequate IP protection is provided, and it should also, like an expert, assess whether the desired solution makes sense technically and can be recommended. One thing is certain: the customer is an expert for his application and not necessarily for the connector.
Although such a front end is currently still a dream for the future, in the medium term there is clearly movement in this direction.Basic prerequisite for the fast and professional processing of customers' modification requests is a largely automated internal process.
Such a Process has already been put in place at HARTING :
Workflow-based processes come into force immediately upon receipt of the customer's request, development & production orders are created,contact persons and product series are appropriately defined. At any point in time on this broader digital path, it is possible for every sales representative worldwide to view the current processing status. This results in a massive reduction in throughput times via the digitisation of internal processes.
The Han® Configurator is, in turn, an example of closing the digital path of the chain to the customer.
In addition, long-term generative manufacturing processes will increase the scope of modification and customisation even further. Here, the digital processes remain identical.
Marcom HARTING India