Etech Global Services Wraps Up the 2019 Customer Contact Week in Austin
Etech Global Services recently concluded what was again an informative, engaging, and a successful week at the Customer Contact Week (CCW) in Austin, Texas.
Throughout the week, attendees were able to discuss one-on-one with our Etech team members:
• The importance of customer insights to drive personalized conversations
• How personalization opportunities make sense to drive customer conversion and retention
• Role of Human Intelligence to understand the power and value of Customer Experience
• How AI can help decode true customer sentiments
• How to attain customer satisfaction while analyzing every customer journey touchpoint
"We all know that technology is just an enabler, it is the people who make the difference. At Etech, we have seen first-hand how impactful an effective quality analytics department can be to an organization because we are one of the beneficiaries!
About Etech Global Services
Etech Global Services, headquartered in Nacogdoches, Texas and with branches in Lufkin, Dallas, Rusk, Texas; West Palm Beach, Florida; Jamaica and India, is a leading provider of customer engagement solutions for many of the world's most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech's commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose. Learn more at https://www.etechgs.com/
Etech Global Services