Asterisk Service Announce CRM Integration in VoIP Solutions for International Enterprises
VoIP solutions are the norm rather than an exception as more and more enterprises switch to IP PBX, Call Center solutions and IVRs to streamline communications.
Businesses may already have CRM like SalesForce in use since years whereas solutions like IP PBX or contact center software or IVR may be recent adoptions to facilitate omnichannel communications. The CRM works in a separate channel and communications works in parallel along another track. This leads to inefficiencies and reduced productivity as well as loss of customers. For instance, a lead arrives via IVR but does not get into the CRM unless entered manually until which time marketers remain in the dark and by the time they do get around to it, the trail has gone cold. Existing customers may have a frustrating time first identifying themselves, stating the product they have purchased and then getting the agent to look up the CRM before proceeding. A call arrives and it goes to the wrong person who, in turn, spends time switching it to the right departments. All these scenarios happen simply because CRM is segregated whereas Asterisk CRM integration short-circuits these deficiencies with an appropriate bridge.
Asterisk Service excels in CRM integration (https://www.asteriskservice.com/
The changes are quite noticeable. The CRM gets more use and becomes an interactive part of the communication-
Business enterprises wishing to have their existing CRM integrated into VoIP solutions may get in touch with Asterisk Service by phone on 91 79 40054019, 1-303-997-3139 or chat live on https://www.asteriskservice.com/