Consilium Software Achieves ISO 9001:2015 Quality Certification
Prestigious designation validates Consilium's commitment to quality and continuous improvement.
By: Consilium Software Inc
The independent assessments confirmed Consilium Software as meeting the requirements of the International Organization for Standardization (ISO) 9001:2015 version, the latest internationally recognized standard for Quality Management Systems (QMS) and the most widely used QMS standard in the world. The scope of activities assessed were the development, services of Consilium's Uni™ Digital Customer Engagement Platform, and software engineering in the domains of collaboration and unified communications solutions, artificial intelligence (AI), machine learning and robotics.
"Quality is never an accident. We are proud to have achieved the international gold standard for excellence in quality management,"
The recent launch of Consilium UniContact™ for local governments and Smart City projects was a key driver for the certification – the solution is meant to provide citizens with access to emergency response services. UniContact™
Compliance with ISO 9001 means Consilium has documented processes for product development, deployment and support that ensure customer expectations are met. By meeting the extensive criteria for quality certification, Consilium has confirmed its ability to drive continuous improvement in its products, services to its clients, as well as internal processes.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.
For more information, please visit: https://www.consiliuminc.com
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