- Aug. 29, 2019
-- Hodusoft, a division of global technology leaders Ecosmob, launched call center software tailored to help small businesses use communication as a tool to grow business. Speaking on the occasion the company's VP said, "Hodusoft call center software answers today's needs for omnichannel experience and deliver delight to customers. Small businesses may assume that a simple telephone system is more than enough but we show how Hodusoft's contact center software is superior in every way to improve communication and customer experience."
Customer experience translates to sales and in this the omnichannel feature helps small businesses to stay in touch with customers through whatsapp, Facebook, LinkedIn, Instagram, Voicemail, Fax, SMS, email and video. It is a challenge to keep track of all these channels but not when you have them all integrated into a seamless user interface. It becomes easy to keep track of what is happening across social channels and interact with the customer on that channel of their choice. It is easy to steer them into a phone call, a video chat or simply send out SMS or email. Employees in small businesses can do so much more with far less effort. They too will love these methods of interaction that can be used on desktops or mobile phones. Just imagine a scenario in which one links to a customer on Facebook and then switches that customer to video chat for a virtual face to face experience.
Campaign planning, implementation and management are other features of Hodusoft's call center software
) that will quickly repay whatever you invest in it. You can use the built in IVR to set up outbound campaigns and then effortlessly switch to a human agent when the call goes through. One can define various parameters of such campaigns like time, location and age, for example. These campaigns can be launched on a regular basis to draw in more customers, upsell to existing customers and even carry out automated surveys through the IVR. The IVR is a 24 hour service and callers can call at any time from any part of the world and their request is recorded or transferred to the right person. One can launch voice campaigns or simply make use of SMS broadcast feature.
Small businesses wishing to switch over to Hodusoft's very affordably priced call center solution may get to know more by phoning 91 79 48939393, 1-707-708-4638 or chat on http://hodusoft.com/