iNextrix Announced to Offer Intelligent Multi Tenant Call Center Software

iNextrix Technologies has announced to offer intelligent call center software with multi tenancy support to benefit big BPOs and call centers.
By: iNextrix Technologies
 
 
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iCallify

Industry:
Technology

Location:
Carbondale - Illinois - US

Subject:
Products

CARBONDALE, Ill. - Aug. 24, 2019 - PRLog -- The spokesperson of iNextrix Technologies announced to offer intelligent call center software. The company will provide this call center solution with multi tenancy support. This solution is also named as iCallify, the renowned product of the company.

"iCallify is gaining a lot of popularity as intelligent call center software. The customers are using it as a single tenant call center solution. However, we also provide multi tenant version of this system. To generate awareness about this version of our proprietary call center dialer software, we have arranged this event", shared spokesperson of the company.

The multi tenant call center solution is also furnished with AI-enabled predictive technology to benefits its users and customers. It automates many operations in the call centers, telemarketing companies and other organizations. Thus, it helps in gaining advantages such as increased output, improved resource utilization and of course increase in returns over investment.

The spokesperson of the company shares a complete list of features available in multi tenant iCallify which are listed below:

·         Graphical user interface

·         Multiple tenant support

·         Centralized control over tenants

·         Predictive dialer

·         Manual dialer

·         Preview dialer

·         Auto dialer

·         Progressive dialer

·         Call transfer

·         IVR

·         Call hold and pickup

·         Call forwarding

·         Ring group

·         Call forwarding to a PSTN number

·         Voicemail

·         Voicemail access to agents

·         Round robin call routing

·         Sticky agent

·         Call routing to the agent with the fewest calls

·         Call routing to the agent with the least talk time

·         Random call routing

·         Advanced call routing

·         Blind call transfer

·         Attended call transfer

·         Fraud detection

·         Voice logging

·         Chat queue

·         Account statistics

·         Reports

·         And more

iNextrix Technologies is proactively working on single tenant and multi tenant call center solutions with an aim to make them the best call center software solution in the world. Thus, it will keep adding new features in this call center software.

About iNextrix Technologies Pvt. Ltd

It is an IT company. It is based in Ahmedabad, Gujarat, India. It offers a wide range of IT services and often stays in the news for working on the top trending technologies. The company offers AR and wearable app development services along with traditional IT services. iCallify is intelligent call center software of the company which is now available as a single tenant and multi tenant solution. To know more about it, please visit https://inextrix.com/icallify

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iNextrix Technologies
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Tags:iCallify
Industry:Technology
Location:Carbondale - Illinois - United States
Subject:Products
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