CX Rockstar takes to the stage at Puzzel Get Connected 2019
Contact centre event on Thursday 19th September at the China Exchange, 32A Gerrard Street, London – 09.00 to 14.00 hours
By: PR Artistry
Marjie Gould VP of Marketing at Verint will present the findings of "Engagement in the Always-on Era – How humans and technology work hand-in-hand to meet rising expectations"
Over 150 delegates from around the UK are expected to attend Get Connected 2019, which features a line-up of industry speakers and presentations covering trends in customer service and contact centres.
Puzzel extends a special welcome to the keynote speaker, Customer Experience Rockstar James Dodkins, who is a best-selling author and host of Amazon Prime's 'This Week in CX'. Dodkins will introduce delegates to CX Rules for Rockstars. James will draw on real-life stories from his award-winning days as a guitar player in a heavy metal band to energise, empower and inspire the audience with 5 top tips for improving the customer experience.
Thomas Rødseth, Chief Technical Officer at Puzzel commented, "Organisations are turning to automation to cope with increased volumes and demand but they must blend this with a high-quality customer experience that includes the ability to engage with a human when needed in a totally seamless way. To achieve this, agents welcome technology that provides them with the right information at the right time. We look forward to a highly interactive session as delegates and speakers share their knowledge and experiences at this free event."
Register at https://www.puzzel.com/
Puzzel is a leading cloud-based contact centre software provider. For more information, please visit www.puzzel.com.
Press contact: Mary Phillips
PR Artistry Limited
T: +44 (0)1491 845553
(i) - Verint Systems Inc in association with Opinium Research LLP.