CX Rockstar takes to the stage at Puzzel Get Connected 2019

Contact centre event on Thursday 19th September at the China Exchange, 32A Gerrard Street, London – 09.00 to 14.00 hours
By: PR Artistry
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* Contact Centre Technology

* Telecom

* London - London, Greater - England

LONDON - Aug. 7, 2019 - PRLog -- Puzzel UK, a leading provider of cloud-based contact centre solutions, is hosting Get Connected 2019, its annual event for contact centre professionals on Thursday, 19th September at the China Exchange, a former BT telephone exchange in London's Chinatown.  The half-day conference, entitled "Welcome to the hybrid workforce – humans and technology working together" - will explore how contact centres are seeking to blend the best that man and machine have to offer to drive operational efficiencies and customer engagement.  This follows the result of a recent study of 34,000 consumers across 18 countries by Puzzel's partner Verint, in which 60% of those surveyed expect to engage with an organization via any channel at any time making an 'always-on' service strategy a critical success factor.

Marjie Gould VP of Marketing at Verint will present the findings of "Engagement in the Always-on Era – How humans and technology work hand-in-hand to meet rising expectations" research at the event on Thursday 19th September 2019.

Over 150 delegates from around the UK are expected to attend Get Connected 2019, which features a line-up of industry speakers and presentations covering trends in customer service and contact centres.

Puzzel extends a special welcome to the keynote speaker, Customer Experience Rockstar James Dodkins, who is a best-selling author and host of Amazon Prime's 'This Week in CX'. Dodkins will introduce delegates to CX Rules for Rockstars.  James will draw on real-life stories from his award-winning days as a guitar player in a heavy metal band to energise, empower and inspire the audience with 5 top tips for improving the customer experience.

Thomas Rødseth, Chief Technical Officer at Puzzel commented, "Organisations are turning to automation to cope with increased volumes and demand but they must blend this with a high-quality customer experience that includes the ability to engage with a human when needed in a totally seamless way.  To achieve this, agents welcome technology that provides them with the right information at the right time.  We look forward to a highly interactive session as delegates and speakers share their knowledge and experiences at this free event."

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About Puzzel

Puzzel is a leading cloud-based contact centre software provider.  For more information, please visit

Press contact: Mary Phillips

PR Artistry Limited

T: +44 (0)1491 845553


(i) - Verint Systems Inc in association with Opinium Research LLP.
Tags:Contact Centre Technology
Location:London - London, Greater - England
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