Facebook Chatbots Revolutionize How We Connect wtih Brands On Social Media

CHESTER, U.K. - Aug. 1, 2019 - PRLog -- In the age of social media, many business owners find it hard to survive without automation and artificial intelligence. However, most customers prefer to be talking to a real person and they are aware of the scams going around. They need consistency, social proof, and two-way communication. This is why chatbots are the future of how we do business online.

Chatbots Are On the Rise

According to Tidio, live chat on social media is more popular now than email, and certainly much more popular than a website contact form or telephone. People are looking for immediate answers. Companies are looking to save money. That is why social media automation through ManyChat or MobileMonkey, and other software is becoming popular. You don't want to answer every question about your opening times or give people directions. The chatbot will do it all.

The Rise of the Sole Trader

An increasing number of business owners run a  one-man band. They are working most of the time, and find it hard to do it all. Most of them will spend 5-10 hours trying to manage their enquiries and social media accounts. Chatbots can be integrated in websites, as well as in social media accounts, and you can predefine answers, based on the question the customer is asking. Of course, you can still send out broadcasts, which will deliver you much higher open rates than email campaigns.

How Chatbots Can Save Time and Money

Running a full service sales funnel agency made us realize that most of our clients spend far too much time and money on managing their social media. Automation is great, but you want to engage with your audience and help them out. If you don't reply, they might click on the next link. Chatbots have the potential to revolutionize how people engage with brands online.

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