iNextrix Announced Complete Feature List of iCallify

NEW CITY, N.Y. - July 25, 2019 - PRLog -- On this occasion, the spokesperson of iNextrix Technologies Pvt. Ltd, more commonly known as iNextrix Technologies, announced that iCallify is furnished with a wide array of features to truly be an intelligent call center software. The spokesperson of the company shared a complete list of features one can receive by using this intelligent call center software which is as below:

·         Dashboard

·         Live dashboards

·         Live call view

·         Live agent view

·         Call routing rules

o   Advanced call routing

o   Sticky agent

o   Call routing to an agent with the least talk time

o   Random call routing

o   Call routing to an agent with the fewest number of calls

o   Ring group

·         Call center dialers

o   Predictive dialer

o   Auto dialer

o   Progressive dialer

o   Manual dialer

o   Preview dialer

·         WebRTC based web phone

·         Call park and pickup

·         Interactive voice response solution (IVRS)

·         Music on Hold

·         Chat queue and customer chat support

·         Transfer chat support

·         Blind call transfer

·         Attended call transfer

·         Soundboard Avatars

·         Voicemail

·         Agent photo upload

·         PSTN number support

·         Agent statistics

·         Call detail logs

·         Reports

·         And more


About iCallify

It is an intelligent call center software. It was released on May 2019 by an Indian IT company, called, iNextrix Technologies Pvt. Ltd. This software is available as a ready to use the product and anyone can use it. The company claims to use smart algorithms in this call center solution that reduces the time of operations, increases agent productivity, increases customer satisfaction and increases business as well. This call center solution offers a wide array of live and historical reports that can be used to increase the efficiency of operations. The company has released one more version of this call center software, which is furnished with some additional features. The company has a dedicated wing that works on research and development of this call center software.

About iNextrix Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company offers a wide array of services such as mobile app development, web app development, graphic design, etc. The company also offers a wide range of ready to use products. iCallify is one of the leading products of the company. The company has a dedicated page for this product which is available here: https://inextrix.com/icallify