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Follow on Google News | Hodusoft Announce Contact Center Software for Telecom IndustriesHodusoft's contact center software is the perfect solution since it is developed keeping in mind telecom industry's needs.
By: HoduSoft Pvt Ltd Telecom is growing but, at the same time, it faces issues of customer churn and fickleness. Hodusoft's improved omnichannel contact center software addresses almost all issues telecom sector faces today. Hodusoft's contact center solution makes customer engagement a delightful process through rich feature set. There are quite a few talking points about Hodusoft's call center solution for telecom segment. These are in addition to predictive dialer, auto dialer and skill based mapping in the suite of standard features. One is social media integration to include Facebook, Twitter and Instagram with Whatsapp to follow shortly. Customers and agents can interact on any channel and switch channels with ease. The second is video chat inclusion for a more personalized experience. While customers are delighted with this feature, agents too enjoy the interaction and each engagement leads to better resolution. The matter of availability and ease of getting in touch improves with inclusion of WebRTC technologies for the video chat and for mobility. Further, WebRTC based contact center software simply does away with the need for complicated office-based hardware-software integration. Then there are other features such as IVR surveys the telecom operator can carry out by transferring customers to the IVR once a call is over to get feedback. Another way is to initiate an automated survey. This is complemented by the SMS broadcasting module to send out messages to thousands of subscribers in seconds. Telecom operators now have access to advanced AI powered data analytics module incorporated in the software linked to the CRM that helps to derive detailed and granular insights. Hodusoft contact center software for telecom (http://hodusoft.com/ Telecom operators interested in Hodusoft contact center software may get in touch by phone on 91 79 48939393, 1-707-708-4638 or chat live on http://hodusoft.com/ End
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