The Initial Construction of Overseas Customer Service System Has Achieved A Great Success
Callnovo plays the decisive role in Liugong's overseas service system and distributor's capacity building as a third-party customer service outsourcing provider.
Callnovo Call Center was invited to participate in the launching of the Liugong Outsourced Thai call center held at YTK headquarters (YTK is Liugong Thailand Distributor)
The ceremony received positive response and participation from all employees of Yontrakarn Machinery Co., Ltd, the Liugong Thailand Distributor. The general manager of the distributor, Mr. Kittichai, introduced the Thai market and its business at the ceremony. He pointed out that as one of "the Belt and Road Initiatives,"
Next, Anita Lee, Sales and Marketing Director of Callnovo Customer Service Global Customer Outsourcing Call Center, delivered a speech on behalf of the company, gave a detailed introduction to the operation of the Thai call center, and explained the decisive role of Callnovo in Liugong's overseas service system and distributor's capacity building as a third-party customer service outsourcing provider in detail. Anita Lee mentioned: "After the launch of the Liugong Thai Contact Center, all Thai customers from Liugong can report their issues and seek for support directly through the 800 Tollfree number in Thailand. The exclusive Liugong Thailand customer service team of Callnovo will be able to provide customer service and technical support in Thailand. With a powerful CRM (Customer Relationship Management) system, the Callnovo Thai Contact Center (Call Center) will be able to capture crucial moments, such as "Issue Reporting" "Task Scheduled," "In Maintenance"
At the ceremony, in order to verify the successful operation of the Callnovo Thai Call Center, Liugong also invited local customer to make an live call to Liugong's customer service hotline in Thailand at the launching ceremony and simulate how the Callnovo Thai Call Center provides support for Liugong Group in the event of customer equipment fails. They will quickly respond to the customer, accept the customer repairs request, dispatch a service team, and restore equipment functions in the shortest possible time.
At last, the business director of Liugong International Business Department, Xiang Dongsheng gave a final speech before the ribbon-cutting ceremony, and further explained the vital role of the Thai Call Center. Director Xiang emphasized, with the help of Callnovo Thai Call Center, the communication platform between the end-customer and Liugong, not only can track the customers demand of the Thai market timely online, and speed up service response and efficiency, but also play an essential role in the future brand upgrade of Liugong.
General Manager Kittichai and Liugong International Business Department Director Xiang Dongsheng initiated the ribbon-cutting for the call center, which marked the first successful step of Liugong's first call center network construction, and established a multi-party shared service platform for customers, distributors, and Liugong headquarter to provide customers with faster and more efficient services.