Vivabox Solutions Brings Hospitality to Marketing and Packaging Services
Customer service has always been a necessity, but within the marketing industry, it can get lost in the shuffle of day-to-day business. Vivabox is bringing customer service to the center of their packaging solutions to model their core values.
Treating Vivabox clients like they treat their customer is the impetus behind this service--the foundation already existed, but there needed to be a firm system in place to make it a real success, Pete Allen, Chief Operating Officer at Vivabox, explained.
"Some of our clients told us they wanted a special loyalty experience and white-glove CX approach to augment the loyalty kits we were designing and producing for them," Allen said. "We collaborated on a high-touch approach and created a team aligned with our core hospitality tenets."
The five hospitality tenets of Vivabox Solutions:
• Take care of each other so they can take care of their customers.
• Listen first. Communicate always.
• Live the brand.
• Exercise empathy.
• Use technology to be more human. (Danny Meyer said it best: "Technology should be used to amplify your ability to use your heart" when offering hospitality.)
"Whereas most call centers want to keep their time on the phone or text minimal, the Vivabox Concierge Team is focused on aligning with our partner brands and the experience they want their customers to have," Allen said. "As the leader in boxed brand experiences, this was a natural extension of our model."
The VBX Private Label Concierge and Customer Care Service reminds their customers, and businesses in general, that customer service is two sided--help take care of client's customers, but take care of your own clients, too.
Vivabox Solutions is a private company headquartered in Rockville, MD with additional offices across the country and operating globally. Vivabox specializes in designing and delivering custom promotional and secondary packaging for brands and retailers. In 2018, they produced 22 million brand experiences for their clients. vivaboxsolutions.com
9211 Corporate Boulevard, STE 110
Rockville, MD, 20850, United States
Page Updated Last on: Jun 21, 2019