NENA Develops New Database Tool to Help 9-1-1 Centers Save Lives
NENA: The 9-1-1 Association Develops New Database Tool to Help 9-1-1 Centers Save Lives in Partnership with GeoComm, Esri, and Uber
Over 20 years ago, NENA built the original PSAP Registry to ensure that PSAPs and commercial call centers can deliver requests for service to the proper 9-1-1 center in cases when a 9-1-1 call does not arrive at the appropriate PSAP, such as when an out-of-state family member dials 9-1-1 on behalf of a relative. In cases like these, the PSAP registry provides the priority answer ten-digit phone number of the agency that needs to be notified. However, the legacy PSAP registry utilizes a text search based on various data items, such as community name, and does not support modern mapping or context-awareness.
The EPRC brings the NENA PSAP Registry into the 21st Century; in addition to fulfilling its purpose of providing a single authoritative registry of PSAP contact information, the EPRC is also a modern interactive mapping and search tool with expanded data such as back-up phone numbers, PSAP capability information, PSAP service areas, and more. Using a modern mapping interface, users can search for PSAP information using a landmark, community name or address, or simply by clicking on the map viewer. Additionally, the platform provides a robust Application Programming Interface (API) to make EPRC data available to approved third-party public safety applications.
Like the legacy PSAP registry, the EPRC is free to access for verified government public safety personnel. Other parties, such as public safety application providers, can access the EPRC with special approval for valid public safety purposes.
"This new system provides a secure, scalable, GIS-based platform for hosting the NENA EPRC database," said John Brosowsky, Vice President of Innovation at GeoComm. "One of the key improvements over the current PSAP registry is the addition of a map, making it possible for 9-1-1 personnel to visually search any location in the country to identify PSAP contact information for that location."
"NENA is excited to expand and improve upon its current PSAP registry, and we're pleased to partner with GeoComm and Uber in this effort," said Brian Fontes, CEO of NENA. "This improved database will help dispatchers serve the public better by providing fast, convenient, reliable access to important 9-1-1 information."
"At Uber, we believe technology can make travel safer than ever before. That is why we have been working with 9-1-1 centers across the country to make Uber trip data available to dispatchers electronically and support the modernization of the PSAP directory. We are proud to partner with NENA on this effort because we know in an emergency, when every second counts, accurate location information is crucial." -- Mike Sullivan, Head of Global Law Enforcement Operations.
The EPRC will be available to PSAPs nationwide in summer 2019. For more information about the EPRC, including to request access, please visit the website eprc.nena.org.
About GeoComm: GeoComm was founded in 1995 to provide county governments with turnkey emergency 9-1-1 development services. Over the subsequent 24 years, the company has grown to serve local, regional, statewide, and military agencies in forty-nine states, helping to keep more than 100 million people safe. Today, GeoComm has a national reputation as a leading provider of public safety GIS systems that route emergency calls to the appropriate call center, map the caller's location on call taker or dispatcher maps, and guide emergency responders to the scene of the accident on mobile displays within police, fire, and ambulance vehicles. Our NG9-1-1 GIS solutions provide GIS data quality control, transformation, and aggregation services as well as NG9-1-1 system emergency call routing. To learn more about GeoComm please visit https://www.geo-
About NENA: The 9-1-1 Association
The National Emergency Number Association (NENA) improves 9-1-1 through research, standards development, training, education, outreach, and advocacy. Our vision is a public made safer and more secure through universally-