Glaston's first-time fix rate leads the way for air compressor repair in the UK

Over the years, a combination of highly qualified engineers and extensive onsite stockholding has helped Glaston achieve exceptional first-time fix rates for air compressor breakdown and delighted countless UK manufacturing customers in the process.
By: Glaston Compressor Services
SKELMERSDALE, U.K. - May 31, 2019 - PRLog -- A first-time fix rate is an ultimate benchmark for customer satisfaction for UK leading air compressor supplier Glaston. The more frequently that Glaston engineers can repair issues with air compressors first time around, the greater the likelihood of satisfied customers.

Glaston's first-time air compressor fix rate explained

For the field service industries, 'first-time fix rate' is an essential performance marker which separates the best from the rest. A first-time fix rate measures how often engineers are able to fix air compressor issues upon the first visit. Naturally, given that any outrage of compressed air supply is hugely costly, fact compressor repairs are imperative to get a system back up and running efficiently.

"Time is of the essence if an air compressor goes down for a manufacturer," says Micheal Douglas, managing director of Glaston Compressor Services. "When problems occur with businesses compressed air supply, they will rightly want their compressors repaired immediately. Any delays caused by multiple visits, which are generally due to lack of parts of engineering experience, can have serious ramifications for both the production and bottom lines. Therefore, high first-time fix rates are critical".

According to research from Aberdeen Group, best-in-class field service organisations have been shown to resolve issues on the first visit 88% of the time, while average companies record an 80% rate and the also-rans return a rate of just 63%. However, Glaston's first-time is over 93%.

How Glaston engineers maintain first-time fix rate for air compressors

Customer satisfaction is integral to Glaston. As such, all compressor engineers aim to deliver the best possible to customers as their number one priority. For this reason, Glaston places a high degree of importance on first-time fix rates to ensure that as far as possible, they can fix air compressor breakdowns on the first time of asking.

"In pursuit of excellence, there are several areas which we invest time and money into as a company, which not only help us to achieve high first-time fix rates but also set us apart from our competitors" says Micheal Douglas of Glaston. "The first is our continuous investment in training. All of our Glaston compressor engineers undergo continuous and rigorous industry training. It's a proactive policy of ours which means our engineer's industry knowledge is second to none. That benefits customers directly because the more qualified and experienced your engineers, the more efficient they are at pinpointing issues and resolving them straight away. Our customers rarely have to pay twice for labour because our engineers get the job done on their first visit".

Glaston's large-scale onsite stockholding means fast compressor repairs

Glaston's second factor which helps deliver such high degree of first-time rates is our extensive onsite stock holding. "We have a huge stock of spare air compressor parts kept on site at our Skelmersdale warehouse' continues Micheal. "Many of our competitors hold stock overseas, which leads to delays of several days waiting for parts to arrive. Which isn't ideal when you're dealing with emergency air compressor repair. Every wasted minute or hour can literally amount to thousands of pounds of costs due to lost productivity".

With an extensive stock of air compressor parts onsite, Glaston does not have these problems, meaning they can resolve compressor breakdowns there and then. "At the end of the day, it's all about delivering a first-class service" adds Michael. "Why should customers have to wait when their operations have come to a standstill? With our 24/7 breakdown cover, we can generally be on a customers site within four hours and we'll be able to resolve any air compressor breakdown soon after that".

Brand information

Established in 1979, Glaston Compressor Services is a privately run business with a wealth of knowledge and expertise. Based in Skelmersdale, Glaston have become a leading UK specialist in air compressor intelligent control and energy management systems. With a comprehensive portfolio of products, Glaston makes a substantial contribution to increasing the energy savings and efficiency ratings of many manufacturing plants throughout the UK.

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