Digital Journey: Utilities are Missing "Quick Wins", SSCs Emerge as Transformation Agents + more

Digital transformations are built on IT platforms that are agile and efficient
Digital transformations are built on IT platforms that are agile and efficient
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NEW YORK - May 28, 2019 - PRLog -- Emerging technologies, such as cloud and robotic process automation have made digital transformations a necessity for leaders as they prioritize a culture of continuous improvement. Consumer expectations for technology are continuing to rise, and IT organizations must be armed with the tools they need to meet this increasing demand in a digital-first world.

But as leaders look to implement emerging technologies, top talent — and the benefits needed to retain it — remain top of mind.

In this episode of "Digital Journey", energy and utility companies need to do a better job of finding "quick wins", Spanish energy company Cespa speeds up its "ideas-to-market" time with the help of containers, and shared services have turned modish and are tapping successfully digital capabilities.

In our lead story, energy and utility companies are missing the boat when it comes to leveraging the benefits of digital transformations.

Specifically, 80% of organizations are not present on "quick wins" for critical use cases.

"Only 18% of energy and utility organizations are deploying quick-win use cases or those that are low on delivery complexity but high in terms of benefits achieved such as forecasting, energy trading, yield optimization, grid behavior interfaces and complaints management" say analysts at Capgemini.

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Experts believe the focus of energy and utility companies must shift to the factors that will enable the scaling of multiple use cases including an investment in specialist talent, more integrated coordination between business units, and a stronger commitment from leadership.

"We have close to 200 automation ideas in the pipeline, and on average about 50% to 60% of them will be rejected" said Abhijeet Bhandare, CAO at GE Power. "It is important to focus your attention on the remaining 50%, as they will give you the most value."

The foundation of digital transformation is built on modern IT platforms that are agile, efficient and enable rapid innovation. By understanding how quickly IT evolves and creating innovative solutions, companies are better able to meet the needs of today's digital businesses

Case in point, containers is designed to provide persistent storage for functions and a more seamless user experience for developers. But you need to be able to move persistent data between platforms, to the hybrid cloud, or between multiple public clouds.

Cepsa, which operates across the oil and gas value chain, is immersed in a far-reaching digital transformation process spanning all its divisions and businesses. The company aspires to be agile, and data-driven.

As part of its transformation, Cepsa has leveraged Red Hat OpenShift Container Platform to help it more quickly bring ideas to market as new digital experiences for customers.

Cepsa's IT is currently made up of on-premises, private cloud and multiple public cloud environments. With Red Hat OpenShift Container Platform, Cepsa is containerising applications on a standard platform and finding flexibility in scaling across its hybrid cloud infrastructure.

"We started adopting open source technologies when our Java applications were on commercial application servers" said Susana Zumel, CIO, at Cepsa. "This allowed us greater flexibility in solution architecture, and greater cost efficiency. It boosted our ability to innovate."

Meanwhile, shared services are emerging as a critical asset to guide enterprise transformation. In other words, emerging technologies are positioning shared services centers as propellers of value as organizations pursue global, multi-functional models.

"Shared service centers are shifting from being a 'provider of what they ask for' to a generator of tangible business value" said Jean White, principal at Deloitte. "SSCs are witnessing an increased penetration in strategic and interaction-heavy functions. This new approach is ultimately changing the way success is measured when leveraging a shared environment."

Deloitte should know. They engaged 379 respondents across industries—representing over 700 shared service centers—with more than half of respondents from companies with at least $5 billion in annual revenue.

Once used for single functions such as finance and human resources, SSCs are leveraged in more strategic areas these days ranging from procurement, to supply chain, manufacturing support, sales and marketing.

In other news, Harris & Sloan Consulting has enlisted solutions from Agile Frameworks to streamline its field data collection, and automate client reporting. The company had relied on spreadsheets to trail the collection of data from field service technicians. But now key data points are automatically configured into reports, which are easily tracked at any time. This has streamlined the entire data collection and reporting process.

Brazilian digital transformation experts at Stefanini are now offering its "Spark", a solution that aims to increase sales and loyalty through a customer-relationship platform integrated with the line of credit. The company says Spark has helped increase average sales tickets by more than 30% of registered customers in the retail sector. Spark runs on analytical engine differentials based on machine learning.

And United Imaging Healthcare has transformed its complex content environment with the help of SDL Tridion Docs. The solutions support the company's digital transformation strategy through a structured approach to its global content supply chain. UIH transformed its environment with SDL's content and localization expertise in just four months.

"Digital Journey" is produced by TVP in New York City, and sponsored by RestonLogic, cloud wizards leveraging over 10 years experience helping companies automate, transform and build highly-secure and stable systems. Visit RestonLogic dot com and book a strategy session today!

Disclaimer: The blurbs highlighted on "Digital Journey" are highlighted for information purposes only, and don't necessarily reflect opinions of our editors.
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Page Updated Last on: Jun 30, 2019
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