Introducing Mobile Semantic Analysis Tool: Key to efficient Mobile Customer Service
New Semantic Analysis Tool by AppFollow will help mobile app owners understand users' sentiments and identify their pains at a glance
The new Semantic Analysis Tool enables Product Owners, UX designers, Developers, and Customer Success and marketing managers to track what mobile app users from different locations think about their app, a particular feature or the most recent update.
The tool leverages the power of Smart AI system to automatically group feedback by topics and separate bugs in an interactive visual chart. In case the AppFollow users want to drill into further details, they can go to the full review list on a certain topic directly from the chart. This will certainly help to identify questions that require an urgent answer in the first place.
"Now more than ever brands need to have tools that enable faster and deeper user-satisfaction and app reviews analysis," said Julia Zhavnerchik, Product Manager at AppFollow. "After a positive experience testing the Semantic Analytics tool, 8 out of 10 AppFollow customers have noticed that they reacted to critical bugs 3 times faster."
Good brands reply to their users' reviews on app stores, but ideal brands take care of users' needs by identifying how they feel about their app features offered in it. To understand what your users need to feel satisfied, insights about what affects their experience can come handy.
Semantic Analysis Tool is available at no extra charge as a part of the AppFollow Premium and Enterprise plan. For more information visit: https://appfollow.io/