News By Tag
News By Location
Follow on Google News
INI SureConnect™ Callback Solution Now Rated "Avaya Compliant"
The Agent First and Caller First callback application is compatible with Avaya IX Contact Center solutions
INI SureConnect enables contact centers with long inbound call queues to offer callers a callback instead of waiting in queue. With Agent First or Caller First callback method options, organizations can first connect the agent, enabling information preview and call preparedness, or connect the caller first when he or she is next in queue. The application is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura® Experience Portal 7.2.
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, INI can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables businesses to confidently add best-in-class capabilities to their network without replacing their existing infrastructure—
"With INI SureConnect, Avaya contact center customers can provide their callers with a powerful and flexible callback option that provides a better customer experience than waiting on hold. This latest DevConnect compliance testing confirms that INI SureConnect will seamlessly interoperate with the Avaya IX Contact Center solution."
– Danette Craig, President, Interactive Northwest, Inc.
"INI is a long-standing DevConnect Technology Partner, dedicated to developing solutions that offer Avaya customers valuable benefits and better customer experiences. Avaya customers can confidently upgrade to Avaya's latest solutions by working with DevConnect Technology Partners, like INI, who have had their products tested for compliance."
– Eric Rossman, vice president, Partners, Developers and Alliances, Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we've enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we're committed to innovation, partnership, and a relentless focus on what's next. We're the technology company you trust to help you deliver Experiences that Matter. For more information, please visit www.avaya.com.
About Interactive Northwest Inc.
Since 1992, INI has been a leader in developing IVR and telephony communication software. Recognized for its expertise in voice response, speech recognition, CTI, and security, INI delivers effective products that balance the client's infrastructure requirements with the end-users' expectations, resulting in high satisfaction for clients, partners, and end-users alike. INI's software products and services follow a complete implementation life cycle—from solution design and project management to interface development and testing, deployment, documentation, training and ongoing support. With its stellar reputation, proven ability to deliver results, and innovative yet highly-stable standards-based products, INI is ready for the next evolution in the ever-changing landscape of contact center communications. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236. Follow INI on Twitter @InteractiveNW and on LinkedIn at interactive-
Interactive Northwest, Inc.