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The Frontline Falls Behind: Ineffective Training Threatens Financial Institutions, Says Support EXP
Self-Empowered Transformation™ is a dynamic self-directed learning solution that equips frontline employees to build their own success and gain greater ownership of their professional development, while contributing to the success of their team
By: Support EXP
Support EXP, the recognized experts at guiding transformations of financial institutions, has identified 21 specific roadblocks that compromise training effectiveness – and developed a solution to overcome them all. Self-Empowered Transformation™
The result: Employees immediately improve their service and sales performance with the VERY NEXT customer experience they deliver!
· In control of the speed of learning – Employees have on-demand access to a personalized performance portal that captures individual customer feedback, trends, strengths and opportunities for shaping and sharpening frontline performance and success.
· Engaged at the individual level – Each employee knows EXACTLY what skills they personally need to work on and why each skill is important, EXACTLY how to practice it and EXACTLY what it should sound like.
· A higher level conversation – Managers and frontline employees elevate the training dialogue to co-create a more effective and encouraging coaching environment where training is reinforced on the front line.
Based on extensive research, testing and actual "on-the-frontline"
To discover how Self-Empowered Transformation™
About Support EXP:
Over the last 20 years, we have become the customer experience (CX) management experts at leading and guiding transformations of banks and credit unions beyond the transactional level. We not only provide innovative solutions that capture authentic voice-of-the-
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