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Follow on Google News | Hodusoft Integrates Instagram in its Call Center Software in 2019 and More to ComeHodusoft Call Center Software now integrates Instagram along with Twitter and Facebook in the latest 2019 update
By: Ecosmob Pvt. Ltd. How does Instagram integration help in omnichannel call center performance improvements? Apart from responding to customer posts on Instagram, Hodusoft's contact center solution will permit creation and management of Instagram accounts on behalf of their customers to better improve branding. As matters stand Hodusoft CC software is one of the most full-featured and versatile hosted solution that can be used by contact centers and enterprises alike. Social media integration further boosts the existing features like smart IVR and video chats for a more personalized engagement and even share documents or make presentations during the chat. The analytics feature lets call centers derive intelligence on a broad basis as well as specific to Instagram performance. Since it is a hosted package this gives freedom to call centers to recruit remote agents and freedom to agents to perform duties even when they are not in office. "Imagine a customer conversation initiated on Instagram and then seamlessly switched to video chat with speedy resolution," Hodusoft is the best choice for hosted, out-of-the-box call center software (http://hodusoft.com/ Contact centers and enterprises looking for hosted contact center software may get in touch with Hodusoft on 91 79 48939393, 1-707-708-4638, fill in the web form or chat live on http://hodusoft.com/ End
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