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Support EXP Shares Transformational Insights for Financial Leaders in New Video Series
The debut episode, "Why Training Fails," explores the reasons investments in front-line employee training so often fail to actually deliver the expected results.
By: Support EXP
With a wealth of combined experience, the panel is composed of former financial institution executives and thought leaders in the CX industry, including: Marguerite Baudean, former SVP at Whitney Bank; Steve Stryker, former COO at Scott Credit Union; and Dawn Woods, former financial services VP. The discussion is moderated by Rhonda Sheets, President and CEO of Support EXP.
The debut episode, "Why Training Fails," explores the reasons investments in front-line employee training so often fail to actually deliver the expected results. You might be surprised by what you hear!
Click here to begin the episode:
After watching, we encourage you to join in the conversation by sharing your personal experiences.
While you're there, please subscribe to our channel and be sure to click on the bell to receive notifications whenever a new episode is posted.
About Support EXP:
Over the last 20 years, we have become the customer experience (CX) management experts at leading and guiding transformations of banks and credit unions beyond the transactional level. We not only provide innovative solutions that capture authentic voice-of-the-
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