Kent State Faculty Member Robert Jewell, Ph.D. Publishes Research on Secret Brand Consumption
By: Kent State College of Business Administration
Robert Jewell, Ph.D., chair and professor of marketing at the Kent State College of Business Administration, along with colleague Veronica Thomas, Ph.D., associate professor of marketing at Towson University, studied how consumers form connections with brands but do not want those connections known publicly.
For example, some consumers may hide their consumption of Starbucks coffee because their co-workers do not like giant corporations like Starbucks. Also, marketing practitioners recognize that consumers keep brand consumption a secret and have been known to accommodate them by shipping in-store purchases to their houses or providing plain shopping bags.
Given this, Jewell and Thomas were interested in looking at two things: (1) how common it is for consumers to keep their brand consumption a secret; and (2) what happens to the relationship between a consumer and a brand when they keep its consumption a secret.
The researchers found that keeping brand consumption a secret was pretty common; survey results show that approximately two-thirds of consumers kept their consumption a secret for at least one brand.
Additionally, they found that consumers who keep their brand consumption a secret actually felt more attached to the brand than consumer who did not.
"When trying to keep a secret, individuals, ironically, can't stop thinking about the brand. This 'obsessive preoccupation' leads to consumers becoming more attached to the brand," Jewell explained.
Findings of the study were profiled in a recent MarketWatch article (https://www.marketwatch.com/
In addition to this recent publication, Jewell has been published in a variety of scholarly journals and publications. His research has focused on Consumer Behavior, the Effects of Advertising on Brand reputation and Brand Positioning.