Ultius Announces the Release of a New AI Chatbot (ALISA)

American online software platform adds ALISA (AI chatbot) to customer support options
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Introducing ALISA: the new Ultius AI powered bot
Introducing ALISA: the new Ultius AI powered bot
WILMINGTON, Del. - Dec. 22, 2018 - PRLog -- Ultius is proud to announce the release of the new AI chatbot, ALISA. ALISA stands for 'Artificially Latent Intelligent Support Assistant'. The ALISA bot is just one major change to the Ultius support experience. The release of ALISA coincides with a new, more dynamic user interface.

The engineering team worked several months to perfect ALISA. AI chatbots like ALISA use natural language processing (NLP) and learning algorithms to adapt and evolve. The more users interact with ALISA, the better it becomes.

ALISA is designed to answer simple client questions about Ultius services and policies. ALISA is available 24/7 and is the default backup if Client Success specialists are not available for a chat. The goal is to always have an option for customers to communicate with Ultius for support.

Clients can ask ALISA simple questions like: "How do I order from Ultius?" and "How do I guarantee originality?" ALISA will quickly respond with a simple answer in a few sentences. ALISA is also programmed to respond with links in the chat to direct customers to more information like the order form.

Ultimately, it's about availability and convenience. ALISA makes the support experience more convenient for customers. Instead of calling to speak to a Client Success Specialist or searching the FAQs, clients can now ask their question to ALISA and receive an immediate response. However, ALISA is not meant to replace Client Success Specialist, as they will still be available around the clock to answer any questions.

To learn more about ALISA and try it out, visit https://www.ultius.com.

Ultius, Inc. (ultius.com) is a global technology company focused on providing an Internet-based marketplace for consumer document preparation services. Ultius concentrates on connecting consumers with professional, American writers to deliver custom sample writing, editing, and professional document preparation in the form of resumes, cover letters, and business plans. The technology company is deeply committed to providing knowledge-based jobs to American graduates struggling in today's economy. Ultius has a database of over 2,000 qualified American freelance writers, a 24/7 American support team based in Las Vegas, and a 24/7 fulfillment team of quality assurance engineers to review orders.

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Tags:Ultius, Chatbot, ai, ALISA chatbot
Industry:Computers, Education, Engineering, Software, Technology
Location:Wilmington - Delaware - United States
Subject:Features
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