Final article in a series about technology & the legal profession published by Janet Reed Esq
Incorporating technology into a law practice can make the practice more efficient and increase client satisfaction, explains Janet P. Reed in her final published articles in a series.
The complete articles will be published on the blog of Ms. Reed at https://janetreedesq.blogspot.com/
Incorporating technology into a law practice can make the practice more efficient and increase client satisfaction. In fact, technology may enable the practitioner to exceed client expectations. Here are a few, simple-to-implement options.
Payment Services-Electronic Invoices
Payment by check is gradually becoming a thing of the past. Credit Card Payments are now commonplace, and even other forms of payment such as ACH, wire transfers, and Paypal are becoming more commonplace. While there are costs associated with taking credit card payments or Paypal, the ease of use and the increased speed of getting paid are often worth the fees. Many merchant account vendors now provide a Web portal to facilitate online payments. Google and Square (www.square.com)
There are ethics opinions regarding Attorneys accepting credit cards for payments, thus one should consult the local ethics rules.
Maintaining the confidentiality of client information is an ethical foundation of the profession. Encryption tools may add extra security to electronic communications. Document efforts to keep their clients' information safe and secure.
Signing Documents Electronically
Services like DocuSign (www.docusign.com)
On-line Calendaring and Scheduling
Scheduling meetings can be an enormous drag upon staff time and efficiency. This may cause delays and confusion, especially when the client or lawyer must re-schedule a previously scheduled meeting.
There are several options for simplifying scheduling. One of them is TimeTap (www.timetap.com)
Example of Technology Suite for a Small Law Firm
In case you wonder what technologies other law firms have, here is an actual real life example. This small law firm uses the following technologies:
• CosmoLex (online and App) – Law Practice Management Software
• LawPay (online and App) – Payment software for billing/invoicing.
• Google Suite (online and App) – Document creation/management.
• Dropbox (online and App) – Transfer/management of large files.
• Westlaw – Legal Research.
• Skype – Phones & video conferencing.
• Facetime – Client communications.
And since many law firms are gradually going "paperless,"
Harnessing technology can greatly increase client satisfaction, save time and effort, and reduce the stress of practicing law in this fast-moving world. Undoubtedly, technology will continue to change the ways that legal teams serve their clients.
*NOTE: The inclusion of a technology or app in this article does not mean an endorsement or approval. The listed technologies are just for illustrative purposes. None of these particular technologies are endorsed or recommended by this author.
Website of Janet Reed: https://janetreedlaw.com/
Law Office of Janet Pittman Reed
Janet P. Reed Esq.