Loway announces the release of the Asterisk in the Contact Centre Satisfaction Report 2018 edition
Asterisk in the Contact Centre Satisfaction Report 2018 edition
In 2014 Loway released the first Asterisk call center satisfaction survey. They ran the survey as a tool to analyze satisfaction on their QueueMetrics monitoring solution users.
But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015 that didn't exist in the market.
In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center community worldwide.
Which PBX model is the most used worldwide? Are customers and users satisfied? How big are Asterisk call centers in 2018?
These are questions that this professional survey, unique in the Asterisk market, tries to answer for the first time.
Call center managers and professionals can check the "Asterisk in the Contact Centre Satisfaction Report 2018", for free, visiting the survey page at https://www.queuemetrics.com/
Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.