Michael Riley, Emergency Responder, publishes third article in a series about law technology

NEW ORLEANS - Nov. 10, 2018 - PRLog -- Emergency Management in the U.S. is surprisingly broad. A lawyer in this area will encounter issues as diverse as Grant Management and Administration, Public Assistance Program, Environmental and Historic Preservation Requirements, Hazardous Materials, and Project Funding. Incorporating technology into a law practice in this area can make the practice more efficient and increase client satisfaction. In fact, technology may enable the practitioner to exceed client expectations.

In this third article in a series, Emergency Responder and attorney Michael J. Riley, Sr. discusses the advancements and impact of technology upon the legal profession, and how it is being utilized to enhance the client experience in terms of satisfaction and customer service. As technology reshapes all of modern personal and professional life, the legal profession is no exception.

The complete article will be published on the blog of Michael J. Riley, Sr. at https://michaeljriley.blogspot.com/

Incorporating technology into a law practice can make the practice more efficient and increase client satisfaction. In fact, technology may enable the practitioner to exceed client expectations. Here are a few, simple-to-implement options.

Phone Systems

Phone systems have advanced greatly. A wealth of call forwarding technologies enable clients to call a central number to reach an attorney anywhere. Skype enables you to conduct video conference calls during which you can share a screen and exchange documents.

But with phone forwarding, you may even have a remote answering such as Ruby Receptionists (www.callruby.com), which then takes a message or forwards the call to a specified phone number. Other services with great flexibility include Ring Central (www.ringcentral.com), Ooma (www.ooma.com) and Jive (www.jive.com).

Suddenly a physical office or geographical distance are less important. It has become almost normal for clients to work with law firms at a greater distance from their home or business location. Having an office close to your clients (or close to the courthouse) is suddenly not as critical.

Michael J. Riley, Sr. notes that this also benefits clients, as they may decide to hire an attorney whose office is not nearby. It affords clients access to much greater legal talent and improved access to quality representation than was once available to them in smaller towns/markets.

Social Media

Whether you like it or not, Social Media has become inescapable. Review websites like Yelp! or Avvo list Attorneys regardless and allow anybody to post reviews and comments about one's practice. Further, Facebook creates "inofficial" Facebook pages for professionals, which in effect may force them to set up actual Facebook pages and join their platform. In many cases, the best option for the legal practitioner may be to embrace Social Media and claim the profile to use and control it to their advantage.

Sharing Information with Clients

Here at our law firm, at the commencement of services, we fully discuss communication preferences with clients. This includes discussing methods for exchanging confidential information and their preferences for receiving other, general communications.

In fact, proactive communications with clients may be an effective marketing tool, such as an alert to a client about regulatory actions that are about to affect their business.

To be continued. The complete article will be published on the blog of Michael J. Riley, Sr. at https://michaeljriley.blogspot.com/

Disclosure & Disclaimer: The opinions expressed in this publication are those of the author. They do not purport to reflect the opinions or views of FEMA or any government agency.

About Michael Jerome Riley, Sr.

Trained as a lawyer, J.D., University of Tennessee-Knoxville (1980), Michael J. Riley, Sr. currently serves FEMA as an Emergency Manager, Federal Emergency Management Agency, Operations Division Supervisor. Expertise includes Small and Disadvantaged Business Enterprises, contract compliance, procurement, and Civil Rights. He has served the American people and international community in various different locations affected by natural disasters, including Puerto Rico and Haiti.

Blog: https://michaeljriley.blogspot.com/
Profile: https://solomonlawguild.com/michael-j-riley
News: https://hype.news/michael-j-riley-sr-attorney-in-louisiana/
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