Lawyer K Todd Wallace publishes review of office technology for legal profession

In a third published article in his series, business attorney K Todd Wallace discusses office technology for the legal profession, and how it enhances the client experience.
 
 
Todd Wallace, Attorney of the Month, Attorney at Law Magazine
Todd Wallace, Attorney of the Month, Attorney at Law Magazine
 
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Kenneth Todd Wallace

Industry:
Legal

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New Orleans - Louisiana - US

Subject:
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NEW ORLEANS - Nov. 8, 2018 - PRLog -- As technology reshapes all of modern personal and professional life, the legal profession is no exception. Incorporating technology into a law practice can make the practice more efficient and increase client satisfaction. In fact, technology may enable the practitioner to exceed client expectations.

In his third published article in a series, New Orleans-based business lawyer Todd Wallace provides guidance as to simple-to-implement options.

Phone Systems

Phone systems have advanced greatly. A wealth of call forwarding technologies enable clients to call a central number to reach an attorney anywhere. Skype enables you to conduct video conference calls during which you can share a screen and exchange documents.

But with phone forwarding, you may even have a remote answering such as Ruby Receptionists (www.callruby.com), which then takes a message or forwards the call to a specified phone number.  Other services with great flexibility include Ring Central (www.ringcentral.com), Ooma (www.ooma.com) and Jive (www.jive.com).

Suddenly a physical office or geographical distance are less important. It has become almost normal for clients to work with law firms at a greater distance from their home or business location. Having an office close to your clients (or close to the courthouse) is suddenly not as critical.

Virtual Meetings

Getting together for face-to-face meetings with clients can sometimes be difficult, especially when it includes travel. Skype (www.skype.com) and EZ Talks (www.eztalks.com), www.GoToMeeting.com and other video systems allow you to offer the experience of a live meeting, which can be much more productive and stimulating than a simple phone call, since human beings communicate to large extent non-verbally, through gestures, facial expressions, etc.   Numerous Web-conferencing tools provide such visual and human elements of a live meeting. They allow attendees to communicate, collaborate on documents and even give presentations in real time.

Client Portals

Online Client Portals are an option especially for a high-volume practice such as bankruptcy or immigration law. Instead of answering innumerable phone calls with questions such as "What is the status of my case?", the firm offers access to a Portal where clients can see their exact case status in real time. In fact, password-protected portions of a law firm's website may be a more secure alternative to email. Clients can access their case information day or night, comment on drafts and get updates on court dates.  Examples include Practice Panther (www.practicepanther.com) and One Hub (www.onehub.com).

Still somewhat expensive due to the cost and complexity of implementation, client portals will undoubtedly proliferate further as the technology matures.

Social Media

Whether you like it or not, Social Media has become inescapable. Review websites like Yelp! or Avvo list Attorneys regardless and allow anybody to post reviews and comments about one's practice.  Further, Facebook creates "inofficial" Facebook pages for professionals, which in effect may force them to set up actual Facebook pages and join their platform.

In many cases, the best option for the legal practitioner may be to embrace Social Media and claim the profile to use and control it to their advantage.

Google Maps - Locations

In past, even small problems like "I cannot find your office" could interrupt a client relationship. No more. Today you can put "Directions" on your website to ensure that all clients can find your office easily when they have to. Google Maps can be customized for clients, and also shows the way to related locations to one's Practice (i.e. Courthouse, Government Offices, etc.). Google Streetview also can show clients what your office building looks like from the outside.

To be continued. The complete article will be published on the blog of K. Todd Wallace at http://ktoddwallaceblog.blogspot.com/

*NOTE: The inclusion of a technology or app in this article does not mean an endorsement or approval. The listed technologies are just for illustrative purposes. None of these particular technologies are endorsed or recommended by this author.

About  K. Todd Wallace, Attorney in New Orleans

Mr. Wallace has nearly 20 years of experience in the legal and business professions with established excellence in trial advocacy, negotiation, strategic and initiative planning, employment law compliance, government relations, mergers and acquisitions, and team building. He received his Juris Doctor, cum laude, from Loyola University College of Law, New Orleans, LA and while at Loyola, he served as the Managing Editor of the Loyola Law Review, and as a member of the William C. Vis International Commercial Arbitration Team. Before law school, he received his Bachelor of Arts, Political Science, from the University of North Carolina, Chapel Hill, NC.

Website: http://www.walmey.com/our-attorneys/k-todd-wallace/
Blog: https://ktoddwallaceblog.blogspot.com/
Facebook page of the Law Firm: https://www.facebook.com/WallaceMeyaski/
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