Lawyer K Todd Wallace publishes review of office technology for legal profession
In a third published article in his series, business attorney K Todd Wallace discusses office technology for the legal profession, and how it enhances the client experience.
In his third published article in a series, New Orleans-based business lawyer Todd Wallace provides guidance as to simple-to-implement options.
Phone systems have advanced greatly. A wealth of call forwarding technologies enable clients to call a central number to reach an attorney anywhere. Skype enables you to conduct video conference calls during which you can share a screen and exchange documents.
But with phone forwarding, you may even have a remote answering such as Ruby Receptionists (www.callruby.com)
Suddenly a physical office or geographical distance are less important. It has become almost normal for clients to work with law firms at a greater distance from their home or business location. Having an office close to your clients (or close to the courthouse) is suddenly not as critical.
Getting together for face-to-face meetings with clients can sometimes be difficult, especially when it includes travel. Skype (www.skype.com)
Online Client Portals are an option especially for a high-volume practice such as bankruptcy or immigration law. Instead of answering innumerable phone calls with questions such as "What is the status of my case?", the firm offers access to a Portal where clients can see their exact case status in real time. In fact, password-protected portions of a law firm's website may be a more secure alternative to email. Clients can access their case information day or night, comment on drafts and get updates on court dates. Examples include Practice Panther (www.practicepanther.com)
Still somewhat expensive due to the cost and complexity of implementation, client portals will undoubtedly proliferate further as the technology matures.
Whether you like it or not, Social Media has become inescapable. Review websites like Yelp! or Avvo list Attorneys regardless and allow anybody to post reviews and comments about one's practice. Further, Facebook creates "inofficial"
In many cases, the best option for the legal practitioner may be to embrace Social Media and claim the profile to use and control it to their advantage.
Google Maps - Locations
In past, even small problems like "I cannot find your office" could interrupt a client relationship. No more. Today you can put "Directions"
To be continued. The complete article will be published on the blog of K. Todd Wallace at http://ktoddwallaceblog.blogspot.com/
*NOTE: The inclusion of a technology or app in this article does not mean an endorsement or approval. The listed technologies are just for illustrative purposes. None of these particular technologies are endorsed or recommended by this author.
About K. Todd Wallace, Attorney in New Orleans
Mr. Wallace has nearly 20 years of experience in the legal and business professions with established excellence in trial advocacy, negotiation, strategic and initiative planning, employment law compliance, government relations, mergers and acquisitions, and team building. He received his Juris Doctor, cum laude, from Loyola University College of Law, New Orleans, LA and while at Loyola, he served as the Managing Editor of the Loyola Law Review, and as a member of the William C. Vis International Commercial Arbitration Team. Before law school, he received his Bachelor of Arts, Political Science, from the University of North Carolina, Chapel Hill, NC.
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