Evolve IP Named To Gartner's 2018 Magic Quadrant for Contact Center as a Service, North America
By: Evolve IP
WAYNE, Pa. - Oct. 19, 2018 - PRLog -- Evolve IP®, The Cloud Strategy Company™, today announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America. The noted service, the Evolve Contact Suite (ECS), can be fully-integrated with Evolve IP's award-winning Unified Communications as a Service (UCaaS) solution or over-the-top as a stand-alone service with a business' current communications system. The integration of the two services represents part of the unique advantage of the Evolve IP OneCloud™ in which businesses can strategically deploy multiple cloud computing and cloud communications services on a single platform; a preference noted by the majority of IT professionals and business executives.
The 2018 report, which evaluates top CCaaS providers in North America, notes that, "North America's CCaaS market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional on-premises contact center infrastructure."
Evolve IP's compliant contact center solution provides all of the features and integrations necessary to create world-class customer engagement, and does so with a significantly lower investment than other cloud contact center providers. Major features include:
One of the world's fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,900 enterprises and over 420,000 users in virtually every industry. Many of the world's most recognizable brands rely on the company's Evolve IP OneCloud strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centers, IP phone systems / unified communications and collaboration, identity management, disaster recovery, virtual desktops, IaaS, and more. Evolve IP's Compliance CloudTM provides assurances and dedicated expertise for organizations in: finance and banking, healthcare, hospitality, automotive, insurance, veterinary, legal, technology, retail and construction verticals.
* Gartner, Inc., Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Daniel O'Connell, Simon Harrison, 18 October 2018
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WHY CLIENTS CHOOSE EVOLVE IP
The cloud is no longer about buying individual services. It's now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications;