TechHouse chooses new EPoS solution from Futura

- Delivering an integrated real-time single view of stock, sales, and customers
By: Futura Retail Solutions
 
Oct. 10, 2018 - PRLog -- A 'Mobile Choice Consumer Awards winner' for Best Repair Service, retail brand TechHouse, which currently operates online and through four stores in greater London, has upgraded to Futura's real-time EPoS and HO retail management system.

This will help to streamline retail processes and stock control in one intelligent, fully integrated system to support continued business growth, greater management control and a seamless omnichannel customer experience in-store and online.

Bringing together stores and online sales in one retail management system to deliver a single real-time view of stock, sales and customer data from anywhere in the business, was a key requirement for TechHouse. Alongside its successful same day smart phone repair service, the company sells a range of phones and accessories plus technology and gadgets for the connected home.

Adrian Lance, TechHouse financial director said: "From our shortlist of retail management systems Futura was clearly the best fit for our business providing a flexible, intuitive and scalable solution together with the support and backup we need. Hardware independence is especially beneficial allowing us to retain our existing PCs and tills in branch, which staff already know.

"Importantly Futura is already making a real difference providing a single real-time view of the whole business, in-store and online, all from one central system," Lance continued. "This wasn't possible before, but we now have full stock visibility across the business, allowing us to see our position at a glance and improve speed and accuracy at the till."

Development and implementation work which has taken just 11 weeks has included full integration with the company's e-commerce provider using standard Futura APIs allowing all ordering, item creation, fulfilment and reporting to be managed centrally from one system.

In addition, system modifications and in particular specific data capture requirements have enabled TechHouse to offer a brand-new service, buying in used mobile phones from customers, which are then refurbished for later resale. Futura's is also fully integrated to the Mailchimp email marketing solution and supports yReceipts at the till, enabling custom email receipts with integrated transaction-based marketing.

Tech House also purchased Futura4Analyser, an additional business intelligence module, providing more in-depth analysis and management information than standard reporting. This includes trade pack reports and management dashboards providing at-a-glance performance information with the opportunity to drill down and fully understand performance detail. For example, which stock items or categories are performing best, where to optimise stock levels on more popular ranges, gross profit analysis and even sales commissions, which wasn't possible in the previous system.

Using Futura4Data, TechHouse can create many new lines much faster and with Futura merchandising tools, they now have increased control of where best to send stock and real-time visibility of what is selling.

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MEDIA CONTACT

For more information, please contact Gaye Spencer on 01635 569992 or email gaye.spencer@gspr.uk

NOTES TO EDITORS

Futura Retail Solutions Ltd


Futura, www.futura4retail.co.uk has an unrivalled understanding of retailers' needs after spending over 30 years focusing solely on the retail sector to offer the best technological solutions.  Futura supplies mid-sized lifestyle retailers with a robust and affordable POS, merchandising, stock control and CRM system, designed to improve customer experience, give management the best vision and control, whilst driving cost savings and efficiencies throughout the company. Chosen by fashion houses and department stores worldwide, customers include: Oliver Bonas, Cath Kidston, Lulu Guinness, Greenwoods menswear and the Conran Group.

One of the most affordable POS systems available, Futura's integrated business intelligence and innovative technology gives retailers greater customer sales and purchasing data enabling them to make informed decisions, whether in the office or on the move.

Futura International Solutions has a group turnover of over 19 million Euros and has over 285 dedicated specialists serving large international retailers like Tommy Hilfiger of Germany, Diva of Australia, the Merlin Entertainments Group of UK, Fossil of Switzerland, Compagnie des Alpes, Jersey World of Pearl and Rubaiyat of the Middle East.  Futura, which is available in 22 languages, is installed in 27 countries including Russia, Australasia, N & S America, South Africa and Asia, with 35,000 Futura installations.

About TechHouse (https://www.techhouse.com/)

TechHouse was founded in 2015 by serial entrepreneur and musician Clive Bayley, as a technology accessory and repair business, based in four locations around the Greater London area. Fast forward to 2018 and the company is now an award winning, highly regarded repair service and the go to place for Smart Home and tech gadgets.

With its online store, shoppers can now get access to the top brands for Smart Home technology and phone accessories. TechHouse offers a next day delivery and amazing customer service. If shoppers live in the Greater London area, they can book a repair appointment online.

Contact
Gaye Spencer
***@gspr.co.uk
End
Source:Futura Retail Solutions
Email:***@gspr.co.uk
Tags:Omnichannel, Epos, Futura
Industry:Retail
Location:Scotland
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