Automotive Businesses Honored by City Beat News with Spectrum Customer Satisfaction Awards

Among City Beat News' most recent Spectrum Award recipients are three automotive dealerships and repair shops, all of which are consecutive-year winners.
LAPEER, Mich. - Sept. 27, 2018 - PRLog -- When it comes to automotive purchases and repairs, customers want a dealership or service shop they can trust. With so many choices, where does one start? City Beat News (CBN) has done the work, finding those businesses that deliver great products and services backed by trustworthy service and honoring them with the Spectrum Award for Customer Satisfaction.

Winners of the Spectrum Award are based on CBN's independent, proprietary research and evaluation system, which identifies businesses and professionals with a track record of top-flight customer service. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. Those that earn a 4-star or 5-star rating receive the Spectrum Award.

Fortes Auto Body ( in Sunnyvale, Calif., offers collision and auto body repair services with customer service and quality workmanship as the top priorities. The six-time Spectrum Award winner has given each customer undivided attention since 1979, earning a reputation for developing positive relationships with its clients. No matter what, the goal is for customers to be completely satisfied with the work performed on their vehicle. Visit the shop's Award Page at

Crase Auto Connection ( in Channahon, Ill., is a small, independently owned dealership specializing in pre-owned vehicles, as well as auto repair and service. Crase Auto aims to give its customers a different kind of car-buying experience — one that is as easy and simple as possible. With four consecutive Spectrum Awards to its credit, the dealership has built a reputation for excellent customer service and believes in full disclosure on its vehicles so all customers leave feeling extremely confident and satisfied. Visit its Award Page at

Greulich's Automotive Repair ( has multiple locations throughout Arizona providing professional repairs and vehicle maintenance using the highest quality replacement parts and the most technologically advanced tools and diagnostic equipment. Family owned and operated, Greulich's has been in business for 40 years, employing a business philosophy based on reliability, quality and customer satisfaction. The employees deliver by treating customers with the courtesy and integrity they have come to expect from Greulich's. Visit its Award Page at

"The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service," says Frank Andrews, Executive Director of The Stirling Center for Excellence. "It is right in line with our mission of providing services and resources to companies that place an emphasis on providing an outstanding customer experience."

CBN provides the results of its research to both consumers and businesses at no charge, reporting on its findings on a rolling annual basis. "Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best," says CBN Editor Jamie Rawcliffe. "The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Award Page."

About City Beat News and The Stirling Center

The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to encourage and enable excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its "life" and "public service" divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to

Jamie Rawcliffe
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Tags:Customer Experience, City Beat News, Spectrum Award
Location:Lapeer - Michigan - United States
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