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UMS Tech Labs provide WhatsApp API Integration services
By: UMS Tech Lab
Various use cases can be developed around WhatsApp API to integrate with CRM. Like Sending status Updates.(workflow update on whatsApp), Sending Ticket Status on WhatsApp and resolution (Customer Support and Ticketing on whatsApp) , Greeting newly generated leads, Creating new leads on receipt of whatsapp message. (lead nurturing on whatsApp) , Sending Birthday wishes (Customer Satisfaction on whatsApp), Sending feedback Message (Feed Back on WhatsApp). Providing notifications to your team based on CRM events (Sales Monitoring). All these actions will go a long way in customer satisfaction, People will love to be contacted on social media platform like WhatsApp. As they check these applications more frequently than conventional messaging apps.
Certainly, WhatsApp based customer support is the need for hour & its integration with CRM offers just the flexibility to do it from the existing system. This will surely separate out your customer service & Sales from competition and help in adding and retaining customers. It also helps in brand building, in today's tech savvy environment.
Another popular use case of WhatsApp API integration https://umstechlabs.com/
Advantages of WhatsApp CRM integrations:
Most efficient and widely used platform.It is much easy to read a WhatsApp message than to read an Email.
In addition to text message, you can also send Images, PDF file & Website Links.
You can trigger automated events and reach out to customers on important events.
You can also timely remind customers for your service renewal dates.
Creates a Brand Image of your services/products as Social media platform have a heavy influence on customers choice.
Feedback taken on WhatsApp will give you more response. In fact, delighted customers will give your services/products a higher rating.
Please go through our product pages by clicking on the link below to know more about the WhatsApp Integrations. We also Build & Integrate AI WhatsApp Bot with various social media platforms like WhatsApp, Facebook, Telegram, Slack etc. for more information visit our website https://umstechlabs.com/