Senior Care Organizations Honored by City Beat News with Spectrum Customer Satisfaction Awards

Among City Beat News' most recent Spectrum Award recipients are three senior care businesses, all of which are consecutive-year winners.
LAPEER, Mich. - Sept. 22, 2018 - PRLog -- When an elderly family member needs extra care, at home or in a specialized facility, loved ones want only the best. They want the best facilities and services, but also personalized care. With so many choices, where does one start?City Beat News (CBN) has done the work, finding those senior care organizations that deliver the best of both worlds and honoring them with the Spectrum Award for Customer Satisfaction.

Winners of the Spectrum Award are based on CBN's independent, proprietary research and evaluation system, which identifies businesses and professionals with a track record of top-flight customer service. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. Those that earn a 4-star or 5-star rating receive the Spectrum Award.

Aventa Senior Care ( in Phoenix is an independent and locally owned home care agency run by medical professionals who provide a level of care quality and expertise for seniors that is uncommon in the industry. With four consecutive Spectrum Awards to its credit, Aventa Senior Care works diligently to ensure that experienced nurses manage all aspects of patients' care and that families are involved in all aspects, as well, thanks to its secure online service called Family Room. Further, limiting the number of clients it serves allows Aventa Senior Care to provide special attention to each and every patient. For more information visit Aventa Senior Care's Award Page at

Nestled on 17 acres in Rochester, Minn., Cottagewood Senior Communities ( is dedicated to serving individuals with memory loss. The facility's secure cottages and courtyards are beautifully furnished featuring all the comforts of home, and the dedicated staff is committed to the safety and well-being of the residents while maintaining their dignity and respect. The goal is to build trust and form emotional bonds with the residents to enhance their quality of life and give their families peace of mind. All this has led to the four consecutive Spectrum Awards that Cottagewood has earned. Visit the facility's Award Page at

Family Home Care ( in Liberty Lake, Wash., has been providing in-home healthcare services to residents of Eastern Washington and Idaho for more than 50 years. The four-time Spectrum Award winner is locally owned and operated with a team that is dedicated to patients' well-being and satisfaction. People trust Family Home Care to provide professional, compassionate care in their homes, so all patient care is supervised by healthcare professionals and registered nurses. Visit the company's Award Page at

"The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service," says Frank Andrews, Executive Director of The Stirling Center for Excellence. "It is right in line with our mission of providing services and resources to companies that place an emphasis on providing an outstanding customer experience."

CBN provides the results of its research to both consumers and businesses at no charge, reporting on its findings on a rolling annual basis. "Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best," says CBN Editor Jamie Rawcliffe. "The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Award Page."

About City Beat News and The Stirling Center

The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to encourage and enable excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its "life" and "public service" divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to

Jamie Rawcliffe
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Tags:Customer Experience, City Beat News, Spectrum Award
Location:Lapeer - Michigan - United States
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