Queenstown Airport and Veovo Partner to Cut Wait Times and Ease Passengers Minds
To streamline operations and provide real-time wait time information to its growing passenger base, Queenstown Airport has partnered with Veovo to utilise its BlipTrack Guest Predictability solution.
"As part of our continuing technology investment to provide a better customer experience and a more efficient journey through the airport, we have deployed the solution throughout our domestic and international screening points. The combination of sensors and data-processing analytics software together offer powerful, real-time passenger movement information. We can now proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions – for example, by opening additional lines. We also display wait time for our travellers on a screen at the security entrance. The information helps reduce stress levels by creating realistic expectations, improving passengers' travel experience,"
"We're happy to support Queenstown Airport's effort to improve passenger experiences. With real-time insights into passenger flow, the airport now has the means to manage and improve the passenger process and optimise wait times to deliver an exceptional airport experience,"
The Guest Predictability solution rollout follows the successful deployment of Veovo's Airport Operating System and Flight Information Display System (FIDS) in 2015 and Resource Management Software in 2016. The latter enables planned allocation of fixed resources, such as gates, as well as optimising usage to handle real-time disruption or schedule changes. Combined, the solutions unlock valuable insights across the airport ecosystem to streamline operations, thereby improving the passenger experience.
About Veovo: Veovo is a predictive collaboration platform that enables over 110 airports globally, including JFK, Copenhagen and Brussels to plan, predict, and perfect the airport ecosystem. The result: brilliant guest, operational, and commercial decisions. The Gentrack airport group, Veovo, is headquartered in New Zealand with offices in the UK, USA, Denmark and Malta. Take off at www.veovo.com