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Customer Service and Marketing Management Course
Marketing management and customer service management are both crucial business functions to ensure the effective and efficient running of a business's operations and its continued success.
By: CTS College Of Business And Computer Science
The Association of Business Executives in conjunction with CTS College allows students to enroll in adegree with a specialization in marketing management. This programme provides valuable insights into key topics such as finance, innovation, buyer and consumer behavior, social and societal marketing, business ethics, strategic change, dynamic business environments and much more. Knowledge in each of these key business functions will allow learners to become subject matter experts in the field of marketing and therefore ensure their organization's goals and objectives are met effectively and efficiently resulting in increased profits and better sustainability.
Additionally, the programme is scheduled in such a manner that allows for flexibility for working class individuals through the availability of evening classes and four entry points for enrolment throughout the year which are January, March, July or September.
Customer service goes hand in hand with marketing by giving customers exceptional support and care allowing them to feel valued and cared for therefore increasing the chances of customer retention. Effective customer service management however, is dependent on managing, motivating and training staff to develop valued relationships with customers, understand the needs of customers both potential, current and future and to ensure continued and consistent pre-sales and after-sales support. Organizations and employees who provide exceptional customer service management serve to benefit from numerous advantages such as repeat customers therefore resulting in consistent profit, free word of mouth marketing which results in new customers with minimal effort, ensuring quick and efficient problem resolution and most importantly, analytical data which forecasts past, present and future buying trends of customers allowing organizations to reduce instances of obsolete stock and to better cater to their customer's needs.
The customer service management continuous professional development course offered at CTS College provides individuals with the knowledge, skills and abilities to both provide exceptional customer service and to leverage the numerous advantages it has to offer. Furthermore, the weekend and weekday evening classes ensure that working class individuals are catered for alongside competitive, cost-effective tuition rates with customized payment plans available to suit the needs of all individuals interested. Visit us https://www.ctscbcs.com/