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Dade County Federal Credit Union Turns to Dolphin Debit to Expand its ATM Fleet
By: Dolphin Debit
Dade County FCU is a 79-year-old credit union with more than 95,000 members, assets of $774.5 million, and a dozen branches. It serves members in Miami-Dade County as well as numerous select employee groups (SEGs).
The Miami-based credit union in 2017 was looking to add 15 new ATMs, to be located at SEG sites, but that was going to be a costly approach, said Robert Plasencia, Vice President of Compliance and Fraud for Dade County Federal Credit Union.
"The cost associated with rolling out these ATMs was what led me to Dolphin Debit. We decided to go with Dolphin due to the full managed service they provide and their pricing," Plasencia said.
"I have been very impressed with the rollout of the machines," he added. "Once we decide on a new location, the turnaround time is very good, and the terminals themselves are extremely reliable. The Dolphin Debit service has been exceptional."
Dade County FCU has a mixed ATM fleet, with 15 Dolphin Debit ATMs out of a current total of 51.
Plasencia added that with the Dolphin Debit ATMs, if there are any machine issues, technicians respond immediately to fix the problem and the credit union doesn't have to be concerned with managing them on a day-to-day basis.
"With our mixed fleet, we do have involvement with the other machines, but I definitely see the advantage of having ATMs with Dolphin. I can see that the Dolphin ATMs have more uptime, so they are generating more revenue, and we are getting fewer complaints."
Dade County FCU is adding three more Dolphin Debit ATMs this summer, and considering more in the future.
"A larger credit union is often able to move part of its fleet to Dolphin Debit, and then have the chance to see the benefits when compared to the rest of the fleet," said Gary Walston, co-founder of Dolphin Debit. "We welcome those opportunities, because it allows us to highlight the contrast and really demonstrate the advantages of turning over ATM management to us."
About Dolphin Debit
Dolphin Debit Access is a full-service ATM management company that owns and operates ATMs for financial institutions. Dolphin's turnkey ATM service includes deployment of new ATM equipment combined with terminal driving, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all types of equipment in various on-premises and off-premises venues. In addition, Dolphin Debit has the rights to install and operate drive-up ATMs at Walmart/Murphy USA locations in multiple states. Dolphin Debit customizes solutions to the specific needs of clients, with a flexible, cost-saving approach that enables redeployment of company assets to improve the bottom line. For more information, visit www.dolphindebit.com (http://www.dolphindebit.com/
Kristine Tanzillo, Dux Public Relations