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D&SNGRR to Suspend Steam Passenger Service Through at Least Thurs., July 26 Because of Track Damage
Historic 137-Year-Old Railroad in Southwestern Colorado to Give Full, Automatic and Immediate Refunds to All Ticket Holders Whose Excursions Are Canceled
By: Durango & Silverton Narrow Gauge Railroad
D&SNGRR guests whose excursions are canceled on Wednesday, July 25 and Thursday, July 26 as a result of this safety-focused decision were immediately notified by railroad management, and will receive full, immediate and automatic ticket refunds. Ticket holders should allow 10-12 business days for their refunds to be processed and appear on their credit card statements. Passengers do not need to contact the railroad, or stop by the depot, to receive their refunds.
In the later afternoon hours of Tuesday, July 24, a severe thunderstorm cell moved through the area. Railroad personnel found significant track damage in multiple sections of the historic line between Hermosa and Rockwood.
"This service cancellation is a critical and necessary step to fully evaluate the extent of the track damage, move forward with all required repair work in a safe and methodical fashion, and allow adequate time for testing the viability of the line once repairs are completed," said John Harper, general manager of the Durango & Silverton Narrow Gauge Railroad. "As always, guest, employee, and community safety is of the utmost importance to this company, and remains the top priority across all of the railroad's operations and personnel."
Keith R. Pillow, APR, MBA