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Haverhill Crossings Is A Place Where People Know Your Name
Frank Quintiliani Continues Tradition of Connecting with the Community
Most of its residents are lifelong citizens of Haverhill, a small, tight-knit city with strong bonds. "People seldom leave Haverhill," says Frank Quintiliani, senior regional director of sales for Benchmark and the son of the local tailor, Frank Quintiliani. "Visitors to Haverhill Crossings often run into their friends or neighbors. When my father visits, he must know half the residents."
For 60 years, the 85-year-old Frank has run Quintiliani's Quality Tailor on Haverhill's Main Street after immigrating to the United States in 1949 during World War II at the age of 16. "My dad often meets up with his friends at Haverhill Crossings for their summer clambake and outdoor concerts," says Quintiliani.
"It can be hard to leave home," says Quintiliani. "But it's easier when someone moves to a place where they know other residents. At Haverhill Crossings, the residents also already know many of the over 100 associates. Patricia Pelosi, the wife of the city's popular Mayor Pelosi, recently moved in and joined her friends. Haverhill Crossings residents stay connected to the greater Haverhill community and thrive in their new home. For many, the transition is restorative."
Early on in the younger Quintiliani's career at Benchmark, he was director of community relations at Haverhill Crossings. While there, he helped his father set up shop every few months in one of the community's vacant apartments so that residents and staff could bring him repairs and alterations. His father did the work in his downtown shop for a nominal fee as a service to the community.
Frank the tailor was born to Italian parents and grew up in France near the German border. There he witnessed his Jewish neighbors being loaded onto trains bound for concentration camps. For an entire winter, his family survived solely on potatoes and was thrilled when Allied troops arrived with pasta, chocolate and bubble gum.
"My dad is still going strong," says Quintiliani. "He likes to say, 'When I'm 90, I'll go part-time.' And, he's writing a book about his life."
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Based in Waltham, Mass., Benchmark is a leading provider of senior living services in the Northeast. Founded in 1997 by Tom Grape, Benchmark operates 56 senior living communities offering independent living, assisted living, Alzheimer's care and continuing care in Connecticut, Maine, Massachusetts, New Hampshire, Pennsylvania, Rhode Island and Vermont. In 2018, Benchmark was certified as a Great Place to Work by the Great Place to Work Institute and became the first senior living organization and only the fifth Massachusetts-
Carol Arnold, Arnold Communications